ER Case Lead

The role is part of a small team reporting to Denise, Head of Advisory.

You';ll be keen to come into one of our offices in Old Street or Bank twice a week.

The ER Case Lead plays a pivotal role in managing complex and high-risk employee relations cases across the UK&I region.

The role ensures fair, consistent, and legally compliant resolution of cases while supporting the business in navigating sensitive employee matters. It also contributes to policy development, stakeholder engagement, and proactive risk mitigation.

Case Management

• Lead and manage a portfolio of ER cases including disciplinary, grievance, performance, long-term sickness, and conduct matters.
• Ensure all casework is accurately documented, legally compliant, and resolved in a timely and fair manner.
• anage flexible working requests, changes to terms and conditions, and exit processes.
• Support the delivery of formal processes including redundancy consultations and TUPE transfers.

Advisory and Coaching

• Provide expert guidance to line managers and HR Business Partners on employment law and ER best practices.
• Coach stakeholders on conflict resolution, policy interpretation, and procedural fairness.
• Escalate cases appropriately while maintaining ownership of resolution pathways.

Policy and Process Leadership

• Contribute to the design and refresh of ER policies and toolkits.
• Support investigations, whistleblowing cases, and Subject Access Requests (DSARs).
• Identify ER trends and recommend proactive interventions to mitigate risk.

Stakeholder Collaboration

• Partner with Legal, Compliance, Reward, and other Centres of Excellence to ensure aligned ER practices.
• Liaise with internal business stakeholders to support commercial decisions with people impact.
• Act as a trusted advisor in restructuring, M&A, and organisational change initiatives.

• Proven experience in managing complex ER cases in a fast-paced, matrixed organisation.
• Strong knowledge of UK employment law and HR policy frameworks.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to handle sensitive matters with discretion and professionalism.
• Experience working with cross-functional teams including Legal and Compliance.

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: 

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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