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S4 - Helpdesk - Crewe

2 weeks ago

Crewe, Cheshire East, United Kingdom Cheshire Constabulary Full time £28,036 - £30,687 per year

Role type

Police Staff

Contract duration

Fixed Term Contract, Secondment

Contract type

Part Time

Business Area

Corporate Services

Department

Public Contact

Location

Crewe

Scale

SC 4

Salary

£26,106 - £28,653

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

This post attracts the follow allowances

Shift Allowance, Weekend Working Enhancement

Allowance percentage

12.50%

Hours per week

18.5

Contract duration (months)

12

Closing Date

29/10/2025, 23:55

Job description

Please note - this role is a temporary position for 12 months and is part time at 18.5 hours

Are you looking for a new and exciting opportunity offering a valuable service to the communities of Cheshire?

Cheshire Constabulary can offer a challenging and rewarding role as a Helpdesk Officer located within various Police Stations across the county.

In this role you will be providing service to members of the public, both face-to-face at the station, as well as through 101 non-emergency telephone calls. In addition you will give vital support to Police Officers and police staff colleagues.

We are looking for people who can bring their valuable skills and experience to our helpdesks and welcome applications from anyone with:

  • A passion for public service
  • Customer service experience – face-to-face or over the 'phone
  • Excellent communication and listening skills
  • The ability to multi-task, and manage different priorities
  • Resilience and the ability to work effectively under pressure
  • Computer literate with the ability to operate multiple systems simultaneously

You do not need experience within a policing environment as full training will be given.

For more details please have a look at the attached 'A Day in the Life' written by one of our helpdesk colleagues, as well as the formal role profile'.

This is scale 4 post and includes a 12.5% shift allowance giving a salary range of £28036 – £30687. In addition to this weekend working is paid at time and a half - if the role is part time then this is pro rota.

Shift patterns operate between the hours of 7am to 8pm, Monday to Saturday.

Please be aware that due to the relocation of Crewe's Police Station, applicants must be able to work where required.

**All INTERNAL applicants must upload a line manager endorsement form signed by their line manager and head of department**

Role Profile

S4 Helpdesk – 217KB Opens in a new window

Additional Information Attachment

Line Manager Endorsement Form - March – 57KB Opens in a new window

Converted File Line Manager Endorsement Form - March – 86KB Opens in a new window

The Competency Values Framework (CVF)

The Competency Values Framework (CVF) provides clear expectations for everyone working in policing. It describes behaviours required by all officers and members of staff and it will be used in the recruitment process to assess your suitability for the role to which you are applying.

It is not a requirement that you should have a detailed knowledge of the framework, should you wish to familiarise yourself with it to support you in the recruitment process

The CVF has recently been updated and so the role profile attached to this advert is likely to feature the previous version whilst all documentation is updated. Please follow the above link for the version which will be used in your recruitment process, all other information contained in the role profile is correct.

This role operates at level

of the CVF:

1

Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves.

Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include:

  • People of ethnic minority
  • Individuals who identify as having a visible or invisible disability
  • Gender in relation to female representation for PC entry routes
  • Gender in relation to male representation for Staff entry routes
  • Lesbian, Gay, Bisexual, Transgender + (LGBT+)

FOR POLICE OFFICER NEW RECRUITS ONLY The Constabulary recognises that some may possess additional skills such as fluency in other languages; if you have such a skill and are willing to be contacted about this potentially being considered in relation to deployment and posting decisions, please highlight this in the application. Please note that any posting decision will be made by the organisation as is its prerogative however in circumstances where there is a cultural-competence/skill that may also enhance the Constabulary's service to its communities then in consultation with an individual and their consent then a posting may be agreed accordingly.

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as incomplete pages will not be saved. As part of the application process, you may be asked to provide evidence of your Qualifications, proof of identity and address, so it is important to make sure you have this information to hand before you complete your application.