IT Service Desk Analyst
3 days ago
IT Service Desk Analyst/Helpdesk/1st line/1st level - Crewe - up to £25k
My successful client is recruiting an IT Service Desk Analyst to our Service Desk team. This position will be a front-line role, dealing directly with internal customers from across the business
Daily tasks
- Prioritising support calls and allocating them to the relevant technical support team/s.
- Diagnosing and resolving hardware and software faults.
- Management and ownership of requests and faults reported to the IT Service Desk.
- Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
- Resolving 1st line support calls to agreed service levels.
- Keeping internal customers informed of any IT related issues that might impact their teams.
- Ensuring accurate and timely feedback on submitted support requests.
What experience / skills are we looking for?
- Eager to learn and passionate about IT support with the desire to succeed in a rapidly changing environment.
- Experience working on an IT Service Desk that recognises and adopts ITIL best practice.
- Experience in customer service and/or administrative excellence in an IT or business environment.
- Excellent written and verbal communication skills.
- Familiarity with Service Desk ticketing systems such as Jira.
Proven experience of the following technologies:
- Windows 10
- Microsoft Office
- Office 365
- Active Directory
Please contact Julie Bestwick at OCC for a confidential chat
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