IT Service Desk Analyst

3 days ago


Crewe, United Kingdom OCC Computer Personnel Full time

**IT Service Desk analyst/1st line Support/1st level support/Helpdesk
- up to £25k - Crewe**

**Excellent opportunity to join a successful Global company**

Working on the front line, dealing with internal customers

**What will you be doing as Service Desk Analyst**

Prioritising support calls and allocating them to the relevant technical support team/s.

Diagnosing and resolving hardware and software faults.

Management and ownership of requests and faults reported to the IT Service Desk.

Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.

Resolving 1st line support calls to agreed service levels.

Keeping internal customers informed of any IT related issues that might impact their teams.

Ensuring accurate and timely feedback on submitted support requests.

**What experience / skills are required**

Eager to learn and passionate about IT support with the desire to succeed in a rapidly changing environment.

Experience working on an IT Service Desk that recognises and adopts ITIL best practice.

Experience in customer service and/or administrative excellence in an IT or business environment.

Excellent written and verbal communication skills.

Familiarity with Service Desk ticketing systems such as Jira.

Proven experience of the following technologies:
Windows 10

Microsoft Office

Office 365

Active Directory

**Working Monday - Friday (37.5 hours per week covering between the hours of 7.30am - 6pm)



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