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Business Support Officer

2 weeks ago

Birmingham B JG, United Kingdom b223da09-4358-4abb-9610-f059ad0bef7f Full time £33,000 - £37,000 per year

The Role of Business Support Officer

Divine Intervention Home Care Limited is currently sourcing for a Business Support Officer. Qualified candidate will play a vital role in delivering a wide range of services designed to support the growth and success of our clients. Working across multiple sectors, you will assist businesses with everything from securing contracts through professional tender writing to ensuring compliance with regulatory standards such as CQC. This is a dynamic role that also includes supporting provision of temporary staffing solutions.

Key Responsibilities

· studies particular department or problem area and assesses its interrelationships with other activities;

· studies work methods and procedures by measuring work involved and computing standard times for specified activities, and produces report detailing suggestions for increasing efficiency and lowering costs;

· analyses project components, organises them into a logical sequence and establishes the minimum time required for the project;

· Produces reports and recommendation based on business research for senior management

· Keeps up to date with industry trends and competitors.

Other Responsibilities:

  1. Tender Writing & Bid Management:

· Work closely with local authority to develop winning tender submissions, including pre-qualification questionnaires (PQQs) and formal proposals.

· Provide strategic support in identifying tender opportunities that align with clients' capabilities.

· Ensure compliance with submission requirements and manage deadlines effectively.

· Review unsuccessful bids and provide recommendations for improvement in future opportunities.

· Work closely with the NHS to ensure bids are submitted for potential service users being referred on a daily basis

· Follow up on successful bids and ensure these are promptly passed on to other team members to commence service delivery

  1. CQC Compliance Support:

· Ensure services meet CQC compliance standards and provide advice on maintaining quality care practices to retain registration.

· Offer support on ongoing CQC reviews and renewals.

  1. Temporary Employment Placement:

· Collaborate with HR to identify and fulfil short-term staffing needs

· Ensure that all temporary staff placed meet industry standards and regulatory requirements.

· Provide continuous support and manage communications between clients and temporary employees to ensure successful placements.

  1. Client Relationship Management:

· Build and maintain strong relationships with clients by understanding their need sand offering tailored solutions.

· Regularly communicate with clients to provide updates on projects, gather feedback, and identify new opportunities for collaboration.

· Ensure clients receive the highest level of customer service and satisfaction in all interactions.

  1. Administrative and Ad-hoc Duties:

· Manage documentation and maintain accurate records for all services provided, including tenders and CQC compliance.

· Assist with general business support functions as required, ensuring seamless operations within the company.

Skills and Qualifications:

· Strong written and verbal communication skills, with an ability to produce high-quality documentation such as tenders and business plans.

· Experience in bid writing, business administration, or regulatory compliance is highly desirable.

· Excellent organizational and time management skills, with the ability to handle multiple projects and meet strict deadlines.

· Strong understanding of business operations, particularly in relation to company formation, staffing, and compliance in regulated industries.

· Ability to work both independently and as part of a team, providing proactive support to clients and colleagues.

· Strong attention to detail and analytical skills to review client documentation and ensure all submissions are accurate and compliant.

· Proficiency in Microsoft Office Suite and experience with business management software is a plus.

Desirable:

  • Experience with CQC compliance or regulatory frameworks in the healthcare sector.

  • Knowledge of health and social care sector operations

  • Knowledge of temporary employment regulations and staffing industry best practices.

  • Strong background and experience in information technology

Salary: £33,000.00 to £37,000.00

Please note: This advert might be close earlier as soon as a suitable candidate has been identified

Location: Birmingham

Divine Intervention Home Care Limited is an equal opportunities company and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Type: Full-time

Pay: £33,000.00-£37,000.00 per year

Benefits:

  • Flexitime
  • On-site parking
  • Work from home

Work Location: In person