Community Support Officer

6 hours ago

Birmingham, United Kingdom Colmore Business District Full time

**Company**:Colmore Business District

**Department**: Community Street Team

**Location**:Birmingham City Centre, Office based at B2 5TJ

**Employment Type**: Full-time contract until 31 March 2029

**Hours of work**: 37.5 a week, Monday-Friday shift pattern between 07:00-22:00

**Salary**: £28,000 per annum

**Position Summary**

**Key Responsibilities**
- Conduct regular patrols of the District alone and with partners such as Birmingham City Council and West Midlands Police.
- Proactively challenge and tackle begging, anti-social behaviour, and other forms of low-level crime.
- Engage with rough sleepers and street population members to offer access to services.
- Respond to service calls from businesses within the District.
- Support partners in delivering interventions, including evidence collection, report submission, witness statements, and participating in targeted operations.
- Maintain courteous, respectful, and professional interactions with partners and street population members.
- Promote a positive image of Colmore Business District to partners, local businesses, and the public.

**Supporting Community Operations**
- Develop and maintain a strong understanding of issues affecting the District.
- Take ownership of specific interventions to reduce the impact of on-street issues.
- Assist the Community Operations Manager in monitoring performance and compliance by partners contracted to provide street operations services.

**Supporting Community Projects Related to Safety**
- Support the use of crime reporting systems, including providing basic training for businesses.
- Aid in delivering projects aimed at increasing resilience and/or the perception of safety in the District.
- Provide feedback to the Colmore BID Office with suggestions for projects based on Levy Payer's feedback.

**General Support**
- Attend and support working groups relevant to the post's duties.
- Participate in events organised or coordinated with the BID relevant to the post's duties.
- Ensure efficient and effective resource use to achieve Colmore BID's aims and objectives.
- Contribute to developing an accessible, comprehensive, and responsive organisation.
- Ensure good health and safety practices in all operational areas.
- Promote equality of opportunity in service delivery.
- Support business visits to organisations across the District.

**Required Qualifications and Skills**
- SIA Badge with at least 6 months of validity.
- Patience and the ability to remain calm in stressful situations.
- Ability to work well with others.
- Customer service skills.
- Active listening skills.
- Physical fitness and endurance.
- Excellent verbal communication skills.
- Basic computer and hand-held device skills.

**Preferred Qualifications and Skills**
- Knowledge of security and event management.
- Experience in customer service.

**Additional Information**

Pay: £28,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 04/08/2025

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