Hotel Receptionist

3 days ago

Brighton BN, United Kingdom Staybridge Suites Full time £12,000 - £40,000 per year

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day To Day:

* Be the warm welcome that kicks off a memorable guest experience

* Acknowledge IHG Rewards Club members and returning guests,

* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

* Handle cash and credit transactions

* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

* Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns

* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

* Stay safe all the time. Following our safety procedures, you'll report all incidents and

wear any protective gear needed

* Take pride in your appearance and place as a brand ambassador

* Jump into other ad-hoc duties when your colleagues need your help

* Perform Duty Manager shifts/tasks.

* Any other responsibilities as arise.

What We Need From You:

* Communication skills - guests will need to come to you with concerns as well as

compliments, so you'll be easy to talk to

* Your problem-solving skills will turn issues into opportunities so every guest leaves

with great memories

* Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and

computers

* Flexibility - Late evenings, Early mornings, Weekend and Holiday shifts are all part of the job

* Experience - ideally you'll have spent at least one year in a front desk or guest service

position

* Strength - sometimes you'll need to lift, push and pull big objects up to (15 kg).

This can involve bending and kneeling

What We Offer?

We'll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.

Join us and you'll become part of the global IHG family (discounted room nights across the world and a 50% F&B discount in over 6000 hotels worldwide) – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Types: Full-time, Part-time, Permanent, Temp to perm, Zero hours contract

Pay: £12.21 per hour

Benefits:

  • Company pension
  • Employee discount
  • Referral programme
  • Store discount

Work Location: In person

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