Hotel Receptionist

15 hours ago

Brighton, United Kingdom The Kings Hotel Full time

**The Kings Hotel - Brighton seafront hotel**

Based on the beautiful Brighton sea front, The Kings hotel prides itself on offering great service and a fantastic place to work. You can expect a warm welcome from the friendly team at the hotel.

We are currently looking to find exceptional front office staff to join our amazing team. We pride ourselves on being a family owned business and look for great people to help us deliver the best possible service.

**The Role**
- Ensuring that all guests are appropriately attended to and that every phone call is handled in a courteous and professional manner.
- Checking guests in & out
- Coordinating guests and colleagues during an emergency and have good knowledge of fire procedures
- To be fully aware of the Hotel’s Fire Safety procedures and Health and Safety regulations
- Ensuring that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the maintenance and/or management.
- Dealing with complaints quickly and efficiently and find suitable solutions to any problems that may arise
- To liaise with guests and other departments, passing relevant information onto staff especially specific requirements or arrangements.
- Assisting with all departments in times of pressure - where reasonably possible.
- Ensuring proper handling of O.O.O rooms with maintenance and housekeeping departments.
- Obtaining feedback from guests, using this to improve services and passing the information to the senior management and other relevant HOD’s
- Participate in all activities related to the process of allocating rooms in order to meet guests’ needs.
- Ensure that Billing Instructions are accurate and clear.
- To be aware of and promote all services offered in the Hotel
- Ensuring that all areas are maintained to a high standard of cleanliness.
- Ensuring that daily procedures are followed and completed correctly
- Ensuring daily banking is correct
- Making sure that Company policy and the Vision are always followed
- Reporting and recording no-shows daily
- Ensuring all pre -authorizations are completed and report any declined ones.
- Ensuring every reservation has been either preauthorized, reported or cancelled in order to maximize revenue and occupancy.
- To take overall personal pride in appearance and work performance
- Create a warm and friendly environment for you and your colleagues

**Benefits**
- 28 Days holiday (Inclusive of bank holidays)
- Mental Health & Well-being programme
- Staff discounts provider (Retail, Holidays, restaurants etc.)
- Free benefits (Free Cinema Ticket every month, Free hot drinks and many more)

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Additional leave
- Company events
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Weekend availability

Work Location: In person

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