Receptionist

Location:
Wyndley Leisure Centre, B73 6EB

Working Hours:
Casual hours to cover annual leave and sickness

Salary:
Upto £12.21 per hour + Excellent benefits

Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day'. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a casual Receptionist to join our team.

As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone. In addition, there will be times when you will be required to assist other members of staff.

We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities.  You will also receive free gym membership for you and a family member across our fantastic leisure centres

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About You
The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Birmingham pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment including sales experience if possible.

You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems. It is desirable that you hold any customer service qualifications as well.

If you feel like you meet the above criteria and are looking for a new and challenging and varied role, please apply today.

Why Serco
Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What We Offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• Life assurance up to 2x base salary
• For all Leisure benefits please see link below Employee Benefits )

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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