Relationship Manager

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

LOCATIONS: Birmingham

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our  in the office sites. Please note that during your first 2-3 months, during your induction period, you'll be expected to spend more time in our Birmingham office for training purposes.

ABOUT THIS OPPORTUNITY

We have an exciting opportunity to join our expanding Business Banking Relationship Team, where we're passionate about supporting businesses and delivering outstanding customer experiences.

This team is focused on deepening relationships with high-value Business Banking clients through a pooled Relationship Management model. You'll play a key role in helping Business & Commercial Banking achieve its ambition to be the best bank for businesses - by proactively supporting clients with their growth plans and bringing the full breadth of the bank's expertise to them.

As a Business Banking Relationship Manager you'll be responsible for delivering a first-class experience to a pooled set of clients. Your focus will be on retaining business, rebuilding trust, supporting client ambitions, and maintaining strong risk disciplines.

WHAT YOU'LL BE DOING

• Supporting business clients with complex lending needs, including Secured & Unsecured Term Loans, Cashflow & Working Capital, Invoice & Asset Finance, FX and Payment solutions.

• Owning and growing a portfolio of Business & Commercial Banking clients, ensuring retention and deepening relationships.

• Proactively identifying opportunities to introduce more of the bank's proposition to clients

• Maintaining a tailored contact strategy to ensure consistent and meaningful engagement.

• Championing change by adopting new tools and ways of working that enhance both client and colleague experiences.

• Collaborating with your team to achieve shared goals and contribute to the success of the wider function.

WHAT YOU'LL NEED

• Results Focus & Growth Mindset: You take ownership for delivering outcomes, embrace challenges, and continuously seek opportunities to learn and improve

• Client Relationship & Retention Skills: You build strong, professional relationships and use available tools to manage client journeys and follow-ups effectively

• Specialist Knowledge: You apply your credit and sector expertise, along with digital tools, to deliver excellent client experiences and identify growth opportunities

• Strong People Skills: You build trusted relationships with clients and colleagues, understand their needs, and influence outcomes to deliver the best solutions

• Attention to Detail: You demonstrate attention to detail and a proactive approach to identifying and mitigating potential risks

ABOUT WORKING FOR US

At Lloyds Banking Group, we're committed to building an inclusive and diverse organisation that reflects modern society. We celebrate diversity in all its forms and want our people to feel they belong and can be their best selves.

We're proud to support our colleagues with initiatives like our menopause health package and Working with Cancer programme. We especially welcome applications from underrepresented groups and are disability confident, offering reasonable adjustments throughout the recruitment process.

Join us and make a positive impact as you learn, grow, and thrive. As part of Lloyds Banking Group, you'll help shape the future of banking—making a real difference to customers, businesses, and communities.

Please note: Due to ring-fencing legislation, colleagues based in the Islands are exclusively dedicated to the non-ring-fenced bank and its subsidiaries. If you're based in the Islands, please consider relocation when applying for roles related to the Ring-Fenced Bank.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.