Account Executive

Account Executive

We now have an attractive and exciting opportunity for a motivated, ambitious and driven individual to provide administrative support, working closely with different departments within the organisation Bank Park Group, which are an ever expanding businesses.

The Account Executive plays a vital role in ensuring our clients and customers receive outstanding service and support. Acting as the link between our customers and internal teams, you will use your communication and organisational skills to help manage key client accounts, resolve queries, and contribute to long-term partnerships that drive success.

This position embodies our VISTA values being Visionary, Intentional, Synergistic, Tenacious, and Accountable in every interaction and decision.

Reporting to:

Customer Service Director

Location & Hours:

This role is based at Bank Park Managements Head Office, Sheffield

We operate a hybrid, flexible working policy with opportunities to work from home.

Standard hours are Monday Friday, 9:00am 5:00pm, though flexibility may be required to meet business and client needs.

Salary: £27,500

Benefits:

• 25 days holiday plus Bank Holidays (increasing with service)
• Corporate Eyecare
• Regular incentives and social functions
• Pension Scheme

Key Responsibilities

Visionary Think Forward

• Contribute ideas to improve customer experience, processes, and client engagement.
• Stay informed about Intelli-Park products, services, and innovations to provide proactive solutions.

Intentional Act with Purpose

• Efficiently manage day-to-day customer enquiries and administrative tasks in line with SLAs.
• Handle cancellations, exemptions, permit requests, enquiries and other admin tasks assigned by the Account Managers.
• Maintain clear, structured documentation to ensure client information is always accurate and up to date.

Synergy Be Brilliant, Together

• Act as a point of contact for internal and external stakeholders, ensuring smooth communication and collaboration.
• Support the Account Managers and Key Account Managers in maintaining and growing client relationships.
• Provide seamless cover and account management support during colleague absence or leave.

Tenacity Stay Switched On

• Manage competing priorities and deadlines with focus, determination, and a solutions-driven mindset.
• Escalate issues effectively and follow through to resolution.
• Maintain resilience and adaptability in a fast-paced, evolving environment.

Accountability Own It

• Deliver on commitments with professionalism, reliability, and accuracy.
• Report regularly on account performance, client satisfaction, and service delivery.
• Uphold Bank Park Managements standards of excellence and compliance at all times.

Skills, Knowledge and Experience

• Proven experience as an Account Executive, Customer Service, or Client Support professional.
• Strong administrative and organisational skills with meticulous attention to detail.
• Understanding of sales and account management principles.
• Excellent communication skills (both written and verbal) with the ability to build strong relationships.
• A proactive, professional approach with a positive, can-do attitude.
• Confident in Microsoft Office and other digital tools.
• Effective time-management and problem-solving skills.
• Goal-oriented team player.
• Full UK driving licence (use of a company pool car provided).

Our Commitment

At Intelli-Park, we believe in equal opportunity and inclusivity. We welcome applicants from all backgrounds and celebrate diversity across our teams.

Your personal information will be retained only for as long as necessary to fulfil the purpose it was collected for and will be securely destroyed in line with our data retention policy.