Member Engagement

1 week ago

London, Greater London, United Kingdom The Chartered Institute of Loss Adjusters Full time £40,000 - £60,000 per year

Company Description

The Chartered Institute of Loss Adjusters (CILA) is an internationally recognized professional body for loss adjusters and insurance claims specialists. It establishes the professional and ethical benchmarks for claims handling through its qualifications framework and code of professional conduct. Completing CILA's globally respected qualifications opens avenues to dynamic and rewarding careers.

Role Description

This is a full-time hybrid position, covering a maternity, primarily based in London, with some flexibility for remote work. As Membership Engagement & Events Manager, you will lead the strategy, development, and delivery of CILA's member engagement and events programme. You'll be responsible for creating and managing initiatives that strengthen the value of membership, enhance the member experience, and support a vibrant and connected professional community. From initial concept through to delivery and evaluation, you will design engagement activities, coordinate member networks, oversee events, and ensure that all activities align with organisational objectives and meet the evolving needs of our members.

This role requires a customer-focused self-starter who takes initiative, drives continuous improvement, and works collaboratively across teams. You will oversee the full member engagement lifecycle, proactively encouraging participation, supporting volunteer contributions, managing corporate relationships, and delivering high-quality events that promote learning, networking, and professional excellence. The role will require strong project management skills, sound judgement, and the ability to develop and implement activities that deliver meaningful value to the Institute and its members.

Key Deliverables

·
Member Experience
: Deliver excellent customer service and a consistent, high-quality experience for members and prospective members throughout the entire membership lifecycle, from onboarding to renewal.

·
Stakeholder Collaboration
: Work closely with volunteers, committees, corporate members, and other key stakeholders to ensure engagement activities and events align with member needs, industry developments, and CILA's strategic objectives.

  • Continuous Improvement
    : Gather and incorporate feedback from members, corporate partners, volunteers, and event participants to continually improve engagement initiatives, member services, and the overall value of CILA membership.
  • Events Delivery
    : Lead the planning and delivery of CILA's events programme, including the annual conference, webinars, workshops, and Special Interest Group events, ensuring high-quality content, effective speaker coordination, and appropriate sponsor involvement.

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