Security Process Improvement Coordinator

2 weeks ago

South Kensington SW, United Kingdom AJ Group Services Full time £30,000 - £40,000 per year

We are seeking a proactive and highly organised Security Process Improvement Coordinator to support our Security Team at South Kensington. This hands-on role is ideal for someone who thrives in a dynamic environment, can troubleshoot day-to-day issues, and is passionate about improving processes to enhance team efficiency and service delivery.

The successful candidate will act as a central coordination point for the team—resolving workflow challenges, managing operational processes, and identifying opportunities for improvement. This is a key role for someone who enjoys "firefighting" operational problems while driving smarter, more efficient ways of working.

Key Responsibilities

  • Operational Coordination:

Manage and coordinate the daily activities of the Security Team, ensuring smooth operations and clear communication across all stakeholders.

  • Process Improvement:

Review current administrative and operational practices; identify inefficiencies and implement streamlined processes that enhance productivity and service delivery.

  • System Management:

Use and maintain systems such as Planon, Outlook, and shared mailboxes to manage workflows, calendars, and communications effectively.

  • Issue Resolution ("Firefighting"):

Troubleshoot operational challenges as they arise—finding practical, sustainable solutions to improve workflow and reduce repetitive issues.

  • Access Control Management:

Oversee the issuing and management of security passes and access cards, ensuring compliance with security policies and procedures.

  • Process Implementation:

Work closely with management to introduce new procedures and ensure successful implementation ("parachuting in" to support process rollouts where needed).

  • Continuous Improvement:

Champion a culture of continuous improvement within the team—encouraging feedback, innovation, and smarter working practices.

Skills and Experience

  • Strong working knowledge of Planon, Microsoft Outlook, and general IT tools (including managing shared mailboxes, forwarding rules, and calendars).
  • Proven experience in process improvement, workflow coordination, or operations administration (ideally within a facilities or security environment).
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work independently and collaboratively in a fast-paced, onsite environment.
  • Exceptional organisational skills with keen attention to detail.
  • Strong communication skills, both written and verbal.
  • A proactive, "can-do" attitude and a commitment to continuous improvement.

Working Environment

  • Based onsite in South Kensington (SW7).
  • Working pattern: 5 days out of 7, including some weekend or evening coverage as required.

Job Type: Full-time

Pay: £33,000.00-£40,000.00 per year

Work Location: In person

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