Consultant – Customer Engagement Strategy

We are seeking a
Consultant – Customer Engagement Strategy & Execution (CESE)
to join our growing Life Sciences and Healthcare Consulting team, based in
London (hybrid)
.

As a Consultant, you will manage and deliver digital healthcare communication and engagement projects for some of the world's leading pharmaceutical and biotech companies. You'll work closely with clients and internal teams to ensure high-quality, timely, and impactful project delivery that supports our clients' commercial and customer engagement objectives.

This role sits within the CESE practice, which helps life sciences organisations transform how they engage with healthcare professionals and patients through data-driven, omnichannel, and digital strategies.

About You – Experience, Education, Skills, And Accomplishments

• A bachelor's degree (or equivalent) in life sciences, business, communications, or a related discipline (master's degree preferred).
• 5 years of experience in project management within the pharmaceutical, healthcare communications, or life sciences consulting sectors.
• Strong organisational skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously.
• Excellent written and verbal communication skills, with the ability to manage client relationships and set clear expectations.
• Attention to detail and ability to oversee content accuracy, compliance, and quality throughout the project lifecycle.
• Strong interpersonal and collaboration skills, with a proactive and solution-oriented mindset.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Project).

It Would Be Great If You Also Have

• Experience in healthcare communications or medical editorial content management.
• Familiarity with omnichannel customer engagement or digital marketing strategies in life sciences.
• Understanding of approval processes and compliance in the pharmaceutical industry.
• Experience coordinating international project delivery or working with external network partners.

What will you be doing in this role?

• Manage digital healthcare communication projects across their full lifecycle — from initial scoping to final delivery.
• Coordinate internal colleagues and external network partners to ensure projects are delivered on time, within budget, and to agreed quality standards.
• Serve as a day-to-day contact for clients, maintaining clear communication, managing expectations, and ensuring satisfaction.
• Oversee the development, quality review, and approval of project materials and editorial content.
• Maintain project documentation, schedules, and records using internal project management tools.
• Contribute to process improvements, bringing forward ideas to enhance delivery efficiency and client experience.
• Support senior consultants and managers in developing proposals and presentations for new opportunities.

About The Team
The
Customer Engagement Strategy & Execution (CESE)
team is an international consulting group focused on helping life sciences clients enhance customer engagement through digital transformation, omnichannel strategy, and execution excellence.

Our Work Includes

• Designing and implementing omnichannel engagement strategies for global and regional markets.
• Developing data-driven solutions to improve customer experience and commercial impact.
• Collaborating across Clarivate's broader consulting practices, including Market Access, HEOR, and Commercial Strategy.

You will join a collaborative and ambitious team that values initiative, curiosity, and excellence in delivery.

Hours of Work
This is a
full-time, permanent position
based in
London, UK
, with hybrid working (2–3 days per week in our Liverpool Street office, the rest remote).

This position requires weekday (Monday–Friday) attendance with some flexibility around core hours.

Our UK Employee Benefits Include

• Private Medical Insurance or Health Cash Plan
• Generous Pension Plan contribution rates
• Income protection insurance
• Life insurance
• Sports Club Subsidy (company pays 50% of gym membership, or up to £500)
• Emergency childcare or adult care cover
• Eyecare vouchers
• From 25 days annual leave + 8 bank holidays (option to buy and sell annual leave)

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.