Senior Manager – Customer Engagement Strategy

We are seeking a London, ( Hybrid ) based
Senior Manager – Customer Engagement Strategy & Execution (CESE)
to lead a high-performing consulting team delivering impactful solutions to global life sciences clients.

The Senior Manager will play a critical leadership role in shaping client strategy, overseeing complex engagements, and guiding multi-disciplinary teams to deliver high-quality outcomes. You will also contribute to the growth of the CESE practice through business development, mentoring, and thought leadership.

This role focuses on enabling life sciences organisations to transform customer engagement, leveraging omnichannel and digital strategies, data-driven insights, and innovative execution models.

About You – Experience, Education, Skills, And Accomplishments.

• A bachelor's degree (or equivalent) in life sciences, business, or a related field (master's degree preferred).
• At least 10 years of relevant experience in life sciences consulting, commercial strategy, or customer engagement.
• Proven track record of leading teams of consultants and first-line managers, including recruitment, coaching, and career development.
• Demonstrated success in business development including proposals, presentations, and client relationship management.
• Strong expertise in customer engagement, omnichannel strategy, and digital execution in the life sciences sector.
• Exceptional project management skills with the ability to oversee large, multi-country and multi-disciplinary projects.
• Excellent communication and presentation skills, with the ability to influence senior stakeholders.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, Teams).

It Would Be Great If You Also Have

• Knowledge of market access, pricing, or portfolio strategy to complement engagement work.
• Experience with global life sciences projects, covering Europe, US, APAC or LATAM.
• A strong industry network and ability to represent Clarivate at industry events and conferences.
• Thought leadership contributions (e.g., publications, conference speaking, white papers).

What will you be doing in this role?

• Lead and mentor a team of consultants and managers, providing coaching and supporting their professional development.
• Oversee large, complex customer engagements, managing multiple workstreams and ensuring excellence in delivery.
• Develop and refine methodologies for customer engagement strategy and execution, ensuring innovative, data-driven approaches.
• Drive business development initiatives, including proposal writing, client presentations, and networking to grow the CESE practice.
• Collaborate with senior leadership to shape practice strategy, set priorities, and allocate resources.
• Serve as a trusted advisor to clients, providing actionable insights to improve commercial impact and customer engagement.
• Build strong client relationships and identify opportunities for upselling and cross-selling Clarivate's broader consulting offerings.
• Represent Clarivate Consulting externally, enhancing the visibility and reputation of the CESE team.

About The Team
The
Customer Engagement Strategy & Execution (CESE)
team is a growing, international group of consultants working under the leadership of a Senior Director, based in London. Our team currently includes 7 consultants and managers across London, Spain, Germany, the US, and India.

We combine deep consulting expertise with real-world industry experience to help life sciences companies design and deliver more effective customer engagement strategies.

Our Strengths Include

• Omnichannel engagement and digital messaging – creating tailored solutions for global and regional markets.
• Cross-functional collaboration – working closely with colleagues across product management, commercial strategy, market access, and HEOR.
• Global reach – delivering projects across the US, Europe, APAC, MEA, and LATAM.
• Peer-to-peer expertise – a team made up of consultants with diverse regional and industry backgrounds, bringing unique perspectives to every client challenge.

Together, we are passionate about helping clients strengthen their customer engagement, achieve commercial excellence, and deliver better outcomes for patients.

Hours of Work
This is a full-time, permanent position based in London, UK, with hybrid working (2–3 days per week in our Liverpool Street office, the rest remote).

This position requires weekday (Monday–Friday) attendance with some scheduling flexibility around core working hours.

Our UK Employee Benefits Include

• Private Medical Insurance or Health Cash Plan
• Generous Pension Plan contribution rates
• Income protection insurance
• Life insurance
• Sports Club Subsidy (company pays 50% of gym membership, or up to £500)
• Emergency childcare or adult care cover
• Eyecare vouchers
• From 25 days annual leave + 8 bank holidays (option to buy and sell annual leave)

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.