Operational Support Assistant

Operational Support Assistant

Rawtenstall

Hours: 37.5 hours per week (Core hours Monday to Friday 9am-5pm, working 1 Sunday morning (remotely) in 3 on a rota basis with time given in lieu)

Salary: £23,927 per annum

This is an incredible opportunity to work for a forward-thinking care provider, who'll support you to be the best you can be in your chosen field

Join us as our new Operational Support Assistant at Medequip Connect and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.

You'll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip's values and ways.

Who are Medequip Connect?

Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.

We help people to maintain people's independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role

Your day-to-day responsibilities will include, but not be limited to:

• Act as the first line of contact for enquiries, referrals, and installations of TEC equipment.
• Provide day-to-day operational support including answering calls, data entry, appointment booking, and distributing information.
• Schedule technician visits efficiently, optimising appointment routes.
• Liaise with service users, their families, GPs, nurses, social workers, and community organisations to coordinate care and support.
• Learn and triage TEC equipment issues, providing basic fault-finding before escalating.
• Maintain and update accurate service user records across internal systems (e.g. TCES, UMO CRM).
• Handle sensitive information in line with data protection policies.
• Prepare documentation for new service users and respond to routine queries from stakeholders.
• Contribute to maintaining service KPIs and quality standards.

About you

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required.

• Excellent communication skills
• Strong organisational and administrative abilities
• Comfortable using computer systems and CRM/databases (training provided).
• A proactive, flexible team player with a strong attention to detail.
• A compassionate, customer-focused attitude with an understanding of confidentiality.
• Ability to adapt in a fast-paced environment and prioritise workload effectively.
• Willingness to learn and stay up to date with TEC equipment and procedures

What we offer

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme
• Free eye test, provided by Specsavers
• 15% Manage At Home discount
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip's Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.

Job Types: Full-time, Permanent

Pay: £23,927.00 per year

Work Location: In person