Medical Receptionist

Job description

An opportunity has arisen for a bank Receptionist to join the team in our well-established Day Surgery Units.

We are seeking an enthusiastic, motivated individual, with excellent communication and organisational skills. Opportunities will be given for continued professional development. The successful candidate will be working as part of an enthusiastic team, striving to provide quality care, and continuously improving and developing services.

Although the role is being offered on a bank contract, a commitment to work Saturday's 8.30am-4.30pm will be required (as per clinical schedules – currently once a fortnight). Additional hours will be offered where available.

If you think that you have the relevant skills and experience, and want to be involved in first class healthcare as a pivotal key member, please apply.

Job summary

Working across two of our sites; Cobham Day Surgery and Epsom Day Surgery, you will be responsible for the smooth running of the reception and front of house areas. You will be required to fulfil roles such as making bookings, answering telephone calls and day to day dealing with patients. Previous reception experience would be advantageous but not essential.

Main duties of the job

· Support all staff and visitors when they enter the building and reception area ensuring a friendly and welcoming atmosphere is always present

· Provide front line telephone duties and triage patient queries to give appropriate support and advice, passing the query to the relevant department where necessary

· Electronic filing of letters, results, and patient notes

· Input outgoing mail on the Royal Mail system and send out letters and parcels on time each day (when applicable)

· Enter patient direct access requests onto the bespoke Patient Administration System

· Provide patients with information on services provided at Epsomedical

· Liaise with GP surgeries to source information or to provide test results and other medical communications

· Book new and follow-up appointments and send appointment cards and/or reminders to patients

· Assist with management of patients to avoid missed, cancelled and late appointments and advise appropriate staff of any issues

· Escort patients and/or relatives to ward and clinics if required

· Hold the keys to each site and be relied upon to open and close the building(s) when rostered for the early, late or Saturday shift

· Liaise with Reception Lead, Senior Receptionist, Customer Services Manager and/or other staff members to ensure smooth running of the unit

· Any other duties deemed suitable by the manager as appropriate to the role

This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to undertake other duties that are consistent with your role / band. Details and emphasis may change, but this would be in consultation with you and in line with the needs of your work area.

Requirements

UK Right to Work (we are unable to support visa applications)

Benefits

· Cross-site Travel Expenses Paid

· NHS Blue light card

· Pluxee Discounts Platform

· Employee Assistance Programme

· Cycle Benefit Scheme

· Christmas Vouchers

· Social Events

· In-house Training and Development

· Automatic enrolment into a pension scheme and the option to enrol into the company pension scheme after successful completion of 6-month probation

Overview of the organisation

Epsomedical is an independent hospital group focused on elective (not emergency) care. We are not part of any NHS Trust or private hospital group, but have developed as a local provider for Surrey and SW London with units in Epsom and Cobham. Our mission is to show that high standards are possible for NHS hospital care. Your employment will require you to undertake duties on behalf of any Epsomedical Group company and at any Epsomedical establishment.

As we are closed for the Christmas period, we will be looking to hold interviews in the new year.

Pay: From £13.44 per hour

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Financial planning services
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Store discount

Work Location: In person