Medical Receptionist

Receptionist (Bilingual Korean/English) – J&J Therapy, New Malden

Job Details:

• Location: J&J Therapy, Ground floor, Cl Tower, St Georges Square, New Malden, KT3 4TE
• Work Schedule: 5 days per week – Monday - Friday
• Working Hours: 9:00 am to 7:00 pm (with a 1-hour lunch break)
• Salary: £2,150 per month (gross)
• Position Type: Full-time, Permanent (subject to a 6-month probationary period)

About Us: J&J Therapy (J&J Wellcare Ltd) is a physiotherapy and therapeutic massage clinic based in New Malden. We pride ourselves on providing excellent care to our diverse client base in a friendly and professional environment. We are now seeking a polite and dedicated Receptionist to join our team as the first point of contact for our clients. If you are fluent in Korean and English and excel in customer service, we would love to hear from you.

Key Responsibilities:

• Greet clients and visitors warmly and assist with enquiries, ensuring they feel welcome and cared for.
• Manage appointment bookings and schedules using our computerised system, maintaining an efficient and well-organised calendar.
• Handle phone calls, text messages, and email correspondence in a prompt, professional manner, providing information or support as needed.
• Process client payments and issue receipts, maintaining accuracy and confidentiality in financial transactions.
• Maintain up-to-date patient records and input data into our systems (including basic use of our HR and booking system) with attention to detail and confidentiality.
• Coordinate with physiotherapists and other staff to ensure smooth daily operations and effective communication within the clinic.
• Perform general administrative duties (filing, scanning, data entry) and other front-desk tasks as required to support the team and clinic operations.

Candidate Requirements:

• Language Skills: Fluent in both Korean and English (spoken and written). This is essential for communicating with our clients.
• Right to Work: Must have the legal right to work in the UK (e.g. British citizenship or Indefinite Leave to Remain).
• Customer Service: Friendly, courteous, and professional demeanor. Able to maintain a positive attitude with clients at all times and provide excellent customer care.
• Computer Proficiency: Competent with computers and office software. Comfortable using booking systems, processing payments, and handling emails and Microsoft Office applications.
• Organisational Skills: Detail-oriented and well-organised, with the ability to multitask and manage time effectively.
• Reliability: Punctual, responsible, and trustworthy. You should be someone we can count on to be the welcoming face of our clinic each day.
• Team Player: Willing to work collaboratively with a small team and support colleagues when needed.
• Experience: Previous experience as a receptionist or in a customer-facing role is an advantage but not strictly required. We value a positive attitude and willingness to learn.

What We Offer (Benefits):

• Holidays: 28 days of paid annual leave per year (inclusive of public holidays).
• Work Environment: A comfortable staff break room on-site for your rest and meal breaks.
• Uniform: Company-provided uniform at no cost to you.
• Training & Development: Support for work-related Continuous Professional Development (CPD) – we cover the costs of relevant training courses to help you grow in your role.
• Bonus: An annual year-end performance bonus as a reward for your diligent and dedicated work.
• Wellness Perk: One complimentary 1-hour therapeutic massage each month, redeemable by you or one immediate family member (one session total per month).
• Pension Scheme: Enrolment in our workplace pension scheme (NEST) with employer contributions, in line with UK regulations.
• Employee Care: We foster a respectful and supportive team atmosphere, and you will be working with professionals who value cooperation and high-quality patient care.

How to Apply: If this opportunity interests you and you meet the requirements above, we warmly encourage you to apply. Please submit your CV (Curriculum Vitae) and a brief cover letter through Indeed. In your cover letter, tell us a bit about your relevant skills, experience, and why you are excited about this role. Application Deadline: (Rolling applications; we will review candidates as they apply, so early application is encouraged).

We look forward to hearing from you and potentially welcoming you to the J&J Therapy team

Job Type: Full-time

Pay: £2,150.00 per month

Application question(s):

• Do you have the legal right to work in the UK without requiring visa sponsorship? (e.g., British citizenship, Indefinite Leave to Remain)

Language:

• Korean (Fluent) (required)
• English (Fluent) (required)

Work Location: In person