Medical Receptionist

2 weeks ago

New Malden, United Kingdom The Private GP Group Full time

Join The Private GP Group as a Medical Receptionist, where you'll be the first point of contact for patients, providing exceptional administrative and customer service support. This role involves managing appointments, processing payments, and supporting the team to ensure smooth and efficient healthcare delivery.

**Job Summary**:

- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Main Responsibilities**:

- Greet patients and visitors courteously, ensuring they are dealt with efficiently and in a friendly manner at all times.
- Book patients in on arrival and manage appointments via telephone and the computer system.
- Act as the first point of contact for patient inquiries and respond promptly to requests for assistance.
- Enter details of new patient registrations onto the clinical system accurately.
- Assist doctors in surgery with ad hoc requests (e.g., secondary care referrals on behalf of patients, or following up on blood tests).
- Receipt all payments received at the front desk for services such as travel vaccinations, consultations, and other treatments.
- Process payments and registrations for annual medical plan memberships, ensuring accurate record-keeping.
- Handle data entry for repeat prescription requests as required.
- Coordinate medical record preparation for doctors’ surgeries and nurses’ clinics.
- File medical records and incoming correspondence accurately and promptly.
- Ensure waiting room and reception areas are kept tidy and welcoming.
- Develop and maintain effective working relationships with internal and external contacts.
- Support the practice team in promoting and managing annual medical plan memberships and other patient services.

**Job Types**: Part-time, Permanent

Pay: £11.45-£12.15 per hour

Expected hours: No more than 19 per week

Additional pay:

- Performance bonus

**Benefits**:

- Additional leave
- Company pension
- Free flu jabs
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Reference ID: MED-RECEP1

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