Booking Coordinator

2 weeks ago

Wolverhampton WV HS, United Kingdom Blyth Group Full time £14,424 - £25,000 per year

Job Title: Patient Co-ordinator

Location: Wolverhampton (Tettenhall Road clinic)

Hours: Part-time or Full-time (flexible)

Salary: Competitive, commensurate with experience

About Us:

Doll Aesthetics is a nurse-led aesthetics clinic based in Wolverhampton offering anti-wrinkle injections, dermal fillers and skin-boosting treatments. We pride ourselves on a medically-trained team, individually tailored client plans, and excellent customer care from consultation through to after-care. )

Role Overview:

As Patient Co-ordinator, you will be the first point of contact for clients and play a key role in ensuring every guest experiences seamless, professional service from enquiry to treatment and follow-up. You will manage bookings, client enquiries (including social media messages), general admin duties and support the clinic team to maintain our high standard of client care.

Key Responsibilities:

  • Respond to client enquiries via telephone, email and social media (Instagram/Facebook) promptly and professionally
  • Schedule consultations and treatments for clients in our Wolverhampton (and occasional Birmingham) clinic
  • Manage client records, documentation and follow-up correspondence, ensuring confidentiality and compliance with clinic protocols
  • Handle general administrative tasks: invoicing, payments, appointment confirmations, clinic stock re-order support, and filing
  • Assist with social media message monitoring and lead qualification (identifying potential clients, liaising with nurses)
  • Ensure clients receive appropriate after-care follow-up and maintain our reputation for excellent service
  • Collaborate with clinical team to ensure smooth treatment flow, clinic scheduling and client satisfaction

Skills & Experience:

  • Excellent communication and interpersonal skills, friendly, professional manner
  • Strong organisational skills with ability to multitask in a busy clinic environment
  • Experience in administrative or customer-facing role (ideally in healthcare, aesthetics, or beauty)
  • Comfortable working with social media enquiries and messaging platforms
  • Proficient with computer systems, MS Office, email, booking/CRM software; accurate record-keeping
  • Ability to maintain confidentiality in a medical/aesthetic setting
  • Flexibility to work part-time or full-time, including some evenings/weekends if required

Why Join Us:

  • Be part of a growing, respected nurse-led aesthetics clinic with excellent client feedback and a strong brand in the West Midlands
  • Opportunity to develop your career in the aesthetics industry, working closely with aesthetic nurses and advanced treatments
  • Friendly, supportive team environment based in a modern clinic on Tettenhall Road, Wolverhampton. )
  • Flexible working hours to suit full-time or part-time availability

How to Apply:

Please submit your CV and a short cover letter outlining your suitability and availability (part-time/full-time) to We will review applications and invite shortlisted candidates for interview.

Job Types: Full-time, Part-time, Permanent

Pay: From £12.21 per hour

Benefits:

  • Company events
  • Company pension
  • On-site parking
  • Private medical insurance

Ability to commute/relocate:

  • Wolverhampton WV6 0HS: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Social media management: 3 years (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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