Contract Compliance and Assurance Officer

Pinnacle Group is seeking a Contract Compliance & Assurance Officer to join our Homes Team within Pinnacle Service Families. This role is key to ensuring our services meet the highest standards of quality and contractual compliance, supporting regional teams and working closely with delivery partners to uphold our commitment to putting customers at the centre of everything we do. You'll play an important part in monitoring, auditing and driving improvements across a national contract helping us deliver exceptional housing management services.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have a strong understanding of compliance and quality assurance within a customer-focused environment with the ability to analyse data, identify risks and implement effective solutions. You'll be confident in influencing others, delivering training and working collaboratively across teams to maintain standards and drive continual improvement. Reporting to the Contract Quality Manager (CQM) you will provide regional support on compliance and assurance activities, manage quality issues as they arise and ensure services meet legal, contractual and accreditation requirements. A proactive approach, resilience under pressure and excellent communication skills are essential for success in this role.

This is a remote role with occasional national travel required.

Who We Are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We're a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who We're Looking For
We're looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key Responsibilities Will Include

• Support the CQM on all Quality management issues across the contract.
• Use initiative to identify and investigate areas of risk across the contract, proactively providing resolutions and preventative methods.
• Monitor implementation of change across the contract to ensure contractual compliance and to capture learning from experience opportunities.
• Undertake ad-hoc & supplier audits outside of the formal plan as and when required to validate performance against documented SOPs
• Ensure Regional teams conduct Inspections on time and gather this data to allow for compliant monthly & quarterly reporting by the CQM.
• Work centrally and with regions to support the closure of any raised Non-Conformance Reports (NCRs) during internal and external audits. Validating the effective implementation of Corrective Actions with local teams.
• Provide training in Management System processes and procedures for the regional teams and supply chain.
• Assist in the development and continual improvement of the Contract Quality Plan.

Key Requirements

• Ability to review, advise on and enhance systems and processes to ensure robust quality assurance and compliance
• Proven experience in a similar compliance or assurance role
• Broad and practical understanding of housing-related policies and procedures
• Strong written and verbal communication skills with the ability to analyse data, draw sound conclusions and produce actionable recommendations to inform strategy and drive performance improvement
• Experience delivering training and raising awareness on assurance topics and newly introduced processes
• Commitment to ongoing professional development (CPD)
• ISO 9001 Lead Auditor certification (CQI-recognised) – preferred

Our offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That's why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you'll be part of an inclusive and supportive culture where you're encouraged to thrive. We're committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

Benefits
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans