Fidelity Assurance Officer

• Employer: Liverpool City Region Combined Authority
• Salary: £44,107 - £47,710
• Location: No 1 Mann Island, Liverpool
• Contract: Permanent
• Working Pattern: Flexible Hours/Full Time
• Hours: 35 hours per week.
• DBS Check: No
• Closing Date: 03/11/2025 at 23:59
• Reference: I&D/25/323731

Please note that this role is subject to funding.

Are you passionate about driving quality and continuous improvement in supported employment services? The Liverpool City Region Combined Authority is seeking a Fidelity Assurance Officer to lead the fidelity assurance process for our flagship Connect to Work programme.

This pivotal role ensures that delivery partners align with the Individual Placement and Support (IPS) and Supported Employment Quality Framework (SEQF) fidelity scales. You'll work closely with internal teams, DWP and delivery partners to enhance programme delivery through self-assessment, action planning and quality assurance exercises. Your insights will directly inform programme design, policy development, and future commissioning.

Key responsibilities include:

• • Leading fidelity assurance planning and review meetings.
• • Designing and delivering training on fidelity principles.
• • Supporting delivery partners with improvement plans.
• • Promoting best practice and a culture of continuous improvement.
• • Monitoring fidelity outcomes using CRM systems and producing analytical reports.
• • Identifying risks and recommending mitigation strategies to ensure programme integrity.

This is a unique opportunity to shape the quality and impact of employment support across the Liverpool City Region.

About the person

We're looking for a proactive, results-oriented individual with a strong understanding of fidelity frameworks and supported employment principles. You'll be a confident communicator, able to influence senior stakeholders and build effective relationships across public, private, and voluntary sectors. You'll also demonstrate emotional intelligence, resilience, and a collaborative approach to working in a dynamic, multi-stakeholder environment.

If you think you match the job description, and our values, then click on the link to apply.

Please ensure that you provide clear examples and evidence in your application of how you meet the below key essential criteria. The information you provide in your application will be used for shortlisting.

1. Leading on programme fidelity assurance, identifying risks and recommending mitigation strategies.

2. Conduct fidelity assessments and support delivery partners with improvement plans, promoting best practice and driving a culture of continuous improvement across multiple stakeholders.

3. Monitoring and reporting on programme fidelity, using CRM systems, generating analysis that informs decision-making and drives continuous improvement.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits

• • Local Government Pension Scheme contributions between 5.5% and 12.5%
• • Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• • Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• • Flexible and hybrid working
• • 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• • Automatic enrolment to our Westfield Health Programme
• • Corporate discounts at council-owned gyms
• • Bike to Work Scheme
• • Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit