Customer Order Administrator
3 days ago
Do you have a world-class standard of customer service?
Certikin International is looking for a Customer Order Administrator to join our busy Customer Services team. Certikin International is a brand leader that delivers everything that is required to build, refurbish & maintain residential and commercial swimming pools and spa/wellness centres. Based in our Head Office in Witney, Oxfordshire the successful candidate will be responsible for processing telephone and email orders, assisting with customer queries and liaising across various departments to ensure customer satisfaction.
The Job Includes
- Responding promptly and professionally to inbound sales and reception calls
- Accurately processing customer orders received via phone and email
- Proactively communicating with customers regarding back-ordered items
- Collaborating with the Technical team to obtain part codes for customer orders
- Applying appropriate discount structures as directed by Sales staff
- Transferring technical queries to the relevant advisor for expert assistance
- Supporting customers with queries related to stock availability and pricing
- Liaising with internal departments to resolve order and delivery issues
- Performing administrative tasks related to Sales Order Processing
- Assisting the wider Customer Service team with ad hoc duties as needed
- Contributing to achieving departmental targets and maintaining high service standards.
*What will you bring to the role?*
- Previous experience working in a Customer Service role would be desirable but not essential
- A friendly, enthusiastic and confident telephone manner
- Excellent communication skills
- World-class customer service
- Good administrative and organisational skills
- High level of competency in Microsoft Office with an ability to learn in-house systems
- Previous experience working with SalesForce and AS400 would be desirable but not essential.
About Certikin
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry.
Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio
Why Join Us?
Your role will be office based working 37 hours a week within a small and knowledgeable team.
We are offering an annual salary of £26,000 depending on experience plus a performance related bonus.
Competitive Pension Plan:
Secure your future with our 4% pension contribution. We invest in your long-term financial well-being, ensuring you have a solid foundation for retirement.
Generous Holiday Allowance:
We believe in work-life balance. Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service. Take the time you need to relax, recharge, and spend quality moments with your loved ones.
Comprehensive Health Cash Plan:
Your health matters to us. Our health cash plan helps cover everyday healthcare costs, from dental check-ups to physiotherapy, giving you peace of mind and support when you need it most.
Cycle to Work Scheme:
Promote a healthy lifestyle and reduce your carbon footprint with our cycle to work scheme. It's a great way to stay fit, save on travel costs, and contribute to a greener environment.
Long Service Awards:
We value loyalty and dedication. Our long service awards recognize and reward your commitment to the company, celebrating your milestones with us.
Employee of the Season:
We appreciate hard work and excellence. Our Employee of the Season program acknowledges outstanding performance, giving you the recognition you deserve.
Free Parking:
Enjoy the convenience of free parking at our head office. Save time and money with easy access to your workplace, making your daily commute hassle-free.
At Certikin (part of Fluidra), we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfil our main mission: To create the perfect Pool and Wellness experience responsibly. In conjunction with this, our purpose is to turn water into a better world.
-
Receptionist/Administrator
2 weeks ago
Witney, Oxfordshire, United Kingdom AirTanker Full time £24,000 - £30,000 per yearReceptionist/AdministratorApplication Deadline: 21 November 2025Department: Facilities & InfrastructureEmployment Type: Permanent - Full TimeLocation: Brize NortonCompensation: £24,000 / yearDescription We are seeking a professional, customer-focused Receptionist/Administrator to join our team. This role is pivotal in delivering a welcoming and efficient...
-
Service Administrator
2 weeks ago
Witney, Oxfordshire, United Kingdom Rygor Full time £20,000 - £25,000 per yearJob Description Want to work for an industry-leading company which always strives to Set Standards? Well look no further…Rygor is the largest dedicated dealer group for Mercedes-Benz commercial vehicles in the UK. Since its founding in 1960, the business has developed and grown year on year. With a proven track record, Rygor is extremely proud to be...
-
Sales Account Manager
2 weeks ago
Witney, Oxfordshire, United Kingdom GT Automotive Full timeGT Automotive is a thriving automotive business based in Witney . We manufacture and distribute aftermarket car parts throughout the UK and Europe and are looking for enthusiastic, hard-working individuals who are interested in the challenges that come with expanding an SME and taking it to the next level.For this specific role we are looking for someone...
-
Admin Assistant
2 weeks ago
Witney, Oxfordshire, United Kingdom Specsavers Full time £19,200 - £25,600 per yearAdmin Assistant - Witney So you're an organisation expert wanting to take your career to the next level? Our Administrator role could be perfect for you. As an administrator at Specsavers, you'll be a key part of our business. You'll make sure all administration and clinic scheduling is completed in the most effective, efficient way possible, and you'll...
-
Warehouse Operative
7 days ago
Witney, Oxfordshire, United Kingdom Fluidra Full time £17,000 - £35,000 per yearCertikin is looking for a highly motivated Warehouse Operative with excellent attention to detail to join our Distribution team.The successful candidate will be responsible for picking and packing customer orders accurately in turn ensuring our products maintain high quality throughout their journey to the customer. They will also highlight any potential...
-
Parts Advisor
2 weeks ago
Witney, Oxfordshire, United Kingdom Rygor Full time £20,000 - £35,000 per yearJob Description Monday - Friday 9am - 6pm1 in 3 Saturday's - 8am-12:30pmWant to work for an industry-leading company which always strives to Set Standards? Well look no further…Rygor is the largest dedicated dealer group for Mercedes-Benz commercial vehicles in the UK. Since its founding in 1960, the business has developed and grown year on year. With a...
-
Workshop Supervisor
2 weeks ago
Witney, Oxfordshire, United Kingdom Rygor Full time £30,000 - £50,000 per yearJob Description Do you want to work for an industry-leading company which always strives to Set Standards and offers incredible employment packages and benefits? Well look no further…Rygor is the largest dedicated dealer group for Mercedes-Benz commercial vehicles in the UK, with branches throughout Berkshire, Gloucestershire, Oxfordshire, Somerset, West...
-
Product Support Advisor
1 week ago
Witney, Oxfordshire, United Kingdom Fluidra Full time £20,000 - £40,000 per yearCertikin is looking for a dynamic, motivated, high performing Customer Product Support Advisor to join our Commercial Division.The successful candidate will be responsible for dealing with technical enquiries, specifying products and providing quotations on commercial swimming pool products and providing a high level of customer service.Based in our Head...
-
Head of Maintenance
2 weeks ago
Witney, Oxfordshire, United Kingdom Bupa Occupational Health Full time £40,000 - £60,000 per yearJob Description:Head Of MaintenanceLocation: Richmond Villages Witney, Coral Springs Way, OX28 5DGSalary range: Circa £40kpa - Depending on experienceContract: 40 hrs per weekShift Pattern: Mainly Monday to Friday, may require occasional weekend work and some on call.Richmond Village Witney Our village has the wow factor that enhance the lives of our...
-
Customer Order Administrator
5 days ago
Witney OX, United Kingdom FLUIDRA Full time £24,000 - £32,000 per yearDo you have a world-class standard of customer service?Certikin International is looking for a Customer Order Administrator to join our busy Customer Services team. Certikin International is a brand leader that delivers everything that is required to build, refurbish & maintain residential and commercial swimming pools and spa/wellness centres. Based in our...
-
Customer Service Administrator
1 week ago
Witney, United Kingdom FRS-UK Ltd Full timeWe are actively recruiting for a Customer Service Administrator to join the team of a well-established business based in Witney. **Key responsibilities**: **Customer Service** - Processing Online & account customer Orders / Invoicing - Confirming orders/stock situation and expected delivery dates - Processing credit notes as required **Online customer...
-
Customer Service Administrator
1 week ago
Witney, United Kingdom Meech International Full timeJob Title: Customer Service Administrator Location: Witney, Oxfordshire Salary: Competitive Job Type: Permanent, Part time – 25 hours per week. We are advertising the role of Customer Service Administrator working closely with all teams across the business. Objective Of Role We are looking for an administrator to help support the smooth running of the...
-
Witney, United Kingdom Polythene UK Full time**Position Overview** **Sales Administration** - Prepare and process sales quotations and orders with accuracy and efficiency. - Enter and maintain up-to-date sales data within CRM and internal systems. - Coordinate order processing, delivery schedules, and follow up communication. - Support the sales team through documentation management, reporting, and...
-
Customer Service Administrator
3 weeks ago
Witney, United Kingdom Meech Static Eliminators Ltd Full timeJob Title: Customer Service Administrator Location: Witney, Oxfordshire Salary: Competitive Job Type: Permanent, Part time - 25 hours per week. We are advertising the role of Customer Service Administrator working closely with all teams across the business. Objective of role: We are looking for an administrator to help support the smooth running of the...
-
Customer Service Administrator
3 weeks ago
Witney, United Kingdom Meech Static Eliminators Full timeJob Title: Customer Service AdministratorLocation: Witney, OxfordshireSalary: Competitive Job Type: Permanent, Part time - 25 hours per week.We are advertising the role of Customer Service Administrator working closely with all teams across the business.Objective of role:We are looking for an administrator to help support the smooth running of the Customer...
-
Customer Service Administrator
7 days ago
Witney, United Kingdom NSF International Full timeAre you a dedicated, customer focused administrator, looking for a new challenge in a global organisation? To further ensure and grow our Supply Chain/Agriculture business, we are currently looking for a Customer Service Administrator to join our team based in Long Hanborough, Oxfordshire. This role will involve providing administrative support and...
-
Administration Assistant
2 weeks ago
Witney, United Kingdom The Best Connection Employment Group Full time**Title: Administration Assistant / Sales Administrator** **!!! NEW JOB ALERT !!! IMMEDIATE STARTS, CALL US TODAY, START TOMORROW !!!** The Best Connection are looking for a **Administration Assistant **to work for a leading supplier of specialist building materials based in **Witney, Oxfordshire.** We are looking to for a **Sales/Administration...
-
Administrator
1 week ago
Witney, United Kingdom INVIGOR8 Consultants Limited Full timeINVIGOR8 Consultants are delighted to announce that we are now working with a well-established client based in Witney. Due to continued growth our client is now seeking an Administrator to join their busy team. To be successful in this role you will need to be a proactive team player who communicates effectively and demonstrates an understanding of our...
-
Sales and Marketing Administrator
2 weeks ago
Witney, United Kingdom Glen Callum Associates Automotive Ltd Full time**Sales and Marketing Administrator** A **Sales and Marketing Administrator** is required to join the commercial team at a well-established, successful manufacturer of **classic car components**. - Ideal location - Oxford, Burford, Witney, Carterton, Abingdon, Faringdon, Chipping Norton, Brackley, Banbury, Bicester, Didcot, Wantage, Swindon, Cirencester,...