Apprentice - Sales and Planning - Business Admin - Level 3

APPRENTICESHIP

SALES AND PLANNING ADMINISTRATOR

(Business Admin Level 3)

Responsible to: Site Planning Manager

Details of Apprenticeship Standard - Level 3 – through City Skills

Duration

The apprenticeship will typically last 15 months. 7 x 3 hour sessions

Qualifications

Apprentices without level 2 English and Maths and level 1 equivalent ICT will need to achieve this level prior to taking the end-point assessment.

Level

This apprenticeship will be level 3 and for the right person will offer a career path for the future

Provide an efficient service and after sales support to customers, assist with production planning related tasks and work towards a level 3 qualification.

Sales

Provide an efficient service to customers which could include ownership and/or holiday cover, for the following:

• Processing of new or established customer enquiries and orders and maintenance of customer delivery dates

• Provide customers with proof of deliveries (POD's) when requested.

• Identify product alternatives in the event of shortages and agree with external sales and the customer before despatch.

• Collate all relevant information to promptly process enquiries.

• Process new artwork through to customer approval and finished product.

• Managing sample requests, stocks and records

• Liaise closely with planning, production and distribution to facilitate on time delivery where necessary.

• First point for customer complaints – imputing on ISOWARE system

• Aged stocks.

Planning

To support the function to make sure product is available for delivery on time in full to customers within agreed lead times, whilst maximising production efficiencies.

Other duties include:

• Managing IML condition cards and keeping records up to date

• Raising new product codes

• Maintaining system records for existing products.

• Assisting with the planning of products on production machines using the Barco planning system.

• Checking label stocks against planned orders

• Running reports and updating data

• Liaising with other departments, for example production, quality and label stores / purchasing.

Person Specification

Good organisational skills

Excellent interpersonal skills and telephone manner to work across departments and liaise with customers.

Proven experience working in a customer service environment.

Flexible in approach and prepared to assist team members when required.

Good Excel spreadsheet skills with analytical capabilities.

Excellent communication and word processing skills.

Good trouble shooting skills, including data and processes.

Confident and self motivated, can work well in a pressurised environment, individually and as part of a team.

Sense of humour.

Enjoys a challenge.

Knowledge of Sage systems desirable but not essential (or similar). Comfortable working in a process change environment.

Health & Safety

To work in safe manner and ensure that others also work in a safe manner.

Working in line with all company safety rules.

General

To comply with all company rules, regulations and procedures at all times and promote good working practices throughout the workforce.

This list is not exhaustive

Pay and conditions:

Starting salary will be £24,121.50 per annum, reviewed annually

Working hours Monday to Friday, 9.00 am to 5.00pm, although a degree of flexibility will be required to meet business needs.

Job Types: Full-time, Apprenticeship

Pay: From £24,121.50 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Oakham LE15 6RW: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Level 2 English and Maths or equivalent

Education:

• GCSE or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person