Operational Administrator

LOCATION: Pier Walk, London

SHIFT PATTERN: Monday - Friday, 40 hours per week

PAY RATE: £14.42 per hour

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Job Objective & Responsibilities:

The Business Support Administrator will provide essential administrative support to the business, ensuring that all operations run smoothly and efficiently. This role will involve close collaboration with both the Operations and Business Support teams to maintain and improve administrative systems. By contributing to the effective management of key processes, the Business Support Administrator will help to ensure compliance with company policies and legislation while also supporting the organization's overall goals.

This position requires an individual who is detail-oriented, highly organized, and able to work well under pressure. The individual will be responsible for managing various administrative tasks, including stock management, technical support, data handling, and reporting. Additionally, they will act as the point of contact for internal and external stakeholders, ensuring that all customer needs are met promptly and professionally.

Key Responsibilities:

Data Management:

• Record, analyze, and maintain data systems.
• Perform quality checks, reconcile data discrepancies, and report any issues.
• Export and import data from internal systems and generate reports in Excel and PDF formats.

Supplier & Stock Management:

• Liaise with suppliers regarding products, prices, and delivery schedules.
• Manage monthly orders for consumables, machinery, uniforms, and other materials.
• Perform stock checks, organize uniform deliveries, and track order progress.

Technical Support:

• Provide basic technical support for devices, such as resetting software, logging in issues, and troubleshooting.
• Assist in asset tagging, applying screen protectors, and managing the asset tracking system.

General Administration:

• Manage shared mailboxes for TFL Uniform, TFL IT Repairs, and TFL Orders.
• Ensure prompt delivery by chasing purchase orders and processing related paperwork.
• Answer general queries from managers and assist with ad hoc administrative tasks as needed.

Customer Relations & Communication:

• Maintain strong internal and external relationships through effective communication and accessibility.
• Attend weekly meetings with the Business Support Team and provide updates on ongoing tasks.

Support Project Coordination & Auditing:

• Assist in the planning, coordination, and auditing of various projects.
• Support budget management, planning, and report preparation.

Person Specification:

Skills & Experience:

• Proficient in Microsoft Office (Word, Excel, PowerPoint) at a basic to intermediate level.
• Ability to prioritize tasks and handle multiple responsibilities simultaneously.
• Excellent attention to detail and a customer-focused approach.
• Ability to work under pressure and adapt to changing priorities.

Personal Attributes:

• A proactive, "can-do" attitude, able to work independently and take ownership of tasks.
• Strong communication skills, both verbal and written, for internal and external stakeholder interactions.
• A team player with the ability to build and maintain relationships with key stakeholders.

Physical Requirements:

• Able to undertake tasks that require heavy lifting, such as unpacking and organizing boxes of uniforms.

Work Conditions:

• This role requires working in the office for four days per week.
• Occasional ad hoc tasks as directed by the Business Support Manager.