Operations Administrator

Description
The Operations Administrator will work as part of a new team, whose focus is on the commercialisation of a new WTW product. We are looking for a highly organised person, who can work across teams internal and external, contributing to the success of this high impact strategic initiative for our business.

The Role

• The Operations Administrator will be the main point of contact to help the external start-up activities for this new initiative. You will work closely with key people at various levels to ensure the on-boarding experience for our external clients is seamless and provides excellent customer service
• Support the team through the preparation of materials, organising/attending meetings and acting as a point of contact for external project queries
• Manage the creation of documentation and ensure documentation is kept up to date throughout the life of the project
• Manage the central location for project artefacts and access controls for the team and external partners
• Manage the various project logs and engage relevant parties in obtaining updates
• Work with the Internal Operations & Development Team to provide an overview of the new external business and provide Client feedback

Qualifications
The Requirements:
The Essential Skills/experience For This Position Are

• Self- motivated and able to work on own to tight timescales
• Strong problem-solving skills
• Proven organisational and administrative skills – able to prioritise and meet deadlines
• Strong working knowledge of Microsoft Office including Excel, PowerPoint & MS Teams
• Ability to build trust and earn respect quickly with team members
• Excellent interpersonal and communication skills with confidence to engage with people at all levels of seniority
• Training/Delivery of Product to Clients
• Mapping Client requirements to product features for best practice advice
• Knowledge Transfer of Product working with Individuals & Groups
• New feature release communication to existing clients
• Adaptable with the ability to work in an environment of change

Other Highly Desirable, But Not Essential Skills Are

• Experience in preparing (or reviewing) project reports, reporting from third parties involved in your projects and other outputs for client delivery
• Support ideas for continuous improvement, improving operational efficiency and effectiveness
• Ensure standard templates and project materials, such as template client reports, project highlight reports, risk logs, action plans, project plans are used consistently to drive efficient and high-quality project delivery.
• Assist with scheduling project reviews, to enable these to be carried out at appropriate project milestones

Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a" hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email