Weekend Service Desk Coordinator

2 weeks ago

Bellshill, North Lanarkshire, United Kingdom City Building Engineering Services (CBES) Full time £23,000 - £38,000 per year

Company Description

City Building Engineering Services (CBES) is a construction and engineering company offering innovative solutions across sectors such as retail, commercial, health, and education. Operating throughout the UK, CBES provides a comprehensive range of services, including refrigeration, mechanical and electrical work, fire and security systems, construction, food systems, and total risk solutions. With a vast array of in-house capabilities, the company manages projects from design to completion, ensuring streamlined delivery and maximum value for clients. CBES is dedicated to providing high-quality services tailored to meet diverse industry needs.

Role Purpose

The Service Desk Coordinator is responsible for managing incoming service requests, coordinating engineers, and ensuring that all customer issues are logged, tracked, and resolved in line with agreed service levels. The role plays a key part in supporting CBES operations during weekend hours.

Key Responsibilities

  • Act as the first point of contact for all incoming service requests (via phone, email, or system).
  • Log calls accurately on the system and allocate jobs to engineers or contractors.
  • Monitor open work orders to ensure timely progress and resolution.
  • Liaise with engineers, customers, and subcontractors to provide updates and ensure smooth workflow.
  • Escalate urgent or unresolved issues to the Service Desk Manager or Duty Manager.

Skills & Experience Required

  • Previous experience in a service desk, helpdesk, or coordination role (desirable but not essential).
  • Strong communication and customer service skills.
  • Ability to prioritise and manage multiple tasks in a fast-paced environment.
  • Good IT skills,
  • Problem-solving mindset and attention to detail.

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