European Road Freight Forwarder

Company description

LGL is a market-leading logistics provider with a global transport network. Our advanced, integrated shipping solutions ensure your cargo is transported to its destination, anywhere in the world.

Job Description

European Road Freight Forwarder/Executive/Operations

Do you have Customer service or European Road freight experience?

Are you hungry to learn and very reactive / fast paced and looking for a career in freight?

Then look no further

This is a fantastic opportunity to join a driven and excited team and help us to develop our growing European Road freight offering. Experience in customer service is desired, we can teach the rest

You would be joining a stable team, bring a fresh pair of eyes into the Team, increase capability and capacity and benefit from development opportunities.

We are offering a great opportunity to grow within a modern, forward-thinking business. Hence, we would like an upbeat, motivated, tenacious character looking for a career in freight.

Main Purpose

To provide additional operational assistance to our European Road Freight team, allowing further development of our freight offering with existing and new customers.

Responsible for the delivery of operational activities, in accordance with targets set, to contribute to achievement of the company vision and overall business objectives, reaching targets/KPIs set year on year. Consistently perform to high quality standards.

• Look after all the customers who book full and part load, import and export shipments to Europe and Worldwide.
• Build up and nurture good working relationships with existing and new customers, which are being bought online all the time by our sales department.
• To increase business from existing, lapsed and recently gained clients.
• Offer our customers an excellent customer service so that they come back to us time and time again with repeat and new business.

In detail …

• We work with a range of customers. Our customer base is made up of 'Freight Forwarders' and direct manufacturers.
• Customers call in with quotes/enquiries. We quote the customer and try to secure the booking.
• We then have to 'cover' the load with a partner haulier based in the appropriate country.
• We have lists of partner hauliers for all over Europe for full and part loads/different types of vehicles. It is simply a matter of calling around to get the load covered making the maximum 'gross profit' on the job.
• Over the years we have built up relationships with haulier partners from every corner of Europe, so matching supply to demand is not normally a problem (obviously sometimes there are fewer vehicles around).
• Hauliers also call in regularly to announce their vehicles to us.
• Language skills are an advantage.
• We are looking to build on our existing team to bring fresh ideas and new methods of working.
• Ongoing contacts would be an advantage.

Key Responsibilities

• Taking phone/e-mail enquiries from customers
• Quoting customers on the phone/calling them back ASAP with quotes/trying to secure bookings on the phone
• To identify any new opportunities for existing customers and effectively present key features of our services (new and existing) to secure new business for other markets.
• Logging bookings onto the internal system
• Customer service is key
• Administering the whole booking process (with customers and hauliers), entering bookings onto our bespoke operations system and tracking loads through from booking to delivery
• Covering loads with hauliers, checking on them on the day of loading, making sure they will be 'tipped' in time and dealing with any problems they may have
• Consulting with EU customs brokers/agents to organise EU customs for our clients.
• Proactively liaising with customer

Personal Attributes

• Spark Hungry
• Focus on results and willingly tackle problems or conflicts which threaten their achievement.
• Excellent communication and listening skills
• To enjoy working with customers, therefore great with people, relatable, humorous, charisma, ability to quickly develop relationships, therefore being memorable
• Flexibility and quick thinking.
• Tough Negotiator
• Good overall knowledge of various modes: pallet / groupage / part and full / pallet networks
• Good knowledge about all the company's products and services. Good overall knowledge of European freight industry and markets. Relate to clients about market activity.
• To be well-organised and thorough, even under pressure.
• To enjoy working within a target-driven team environment - Be a team player
• Good drive and energy

Strong communication and organisational skills will be needed as will an ability to prioritise and manage high workloads at times. Attention to detail is a must as is the requirement to deliver excellent customer service.

If you feel you have what it takes to fulfil this role, please apply through this advert with your CV and a covering letter stating why you think we should invite you for interview. Please also state your current salary or salary requirements.

Job Type: Full-time

Pay: £23,000.00-£30,000.00 per year

Work Location: In person