IT Support Engineer

5 days ago


Hamilton, South Lanarkshire, United Kingdom Park's Motor Group Full time

Location:
Hamilton (Head Office)

Hours:
Rotating shifts triweekly, Monday to Friday 07:00-16:00, 08:00-17:00 and 09:00-18:00.

Occasional Saturdays on rota and, when required, working out of hours during major upgrade or project-based work.

The role will cover all aspects of IT, ranging from 1st Line up to 3rd Line and involves a mixture of hardware and software requirements. Some of the main responsibilities include providing 1st – 3rd line support to end users on-site, remotely and by telephone; providing both hardware and software support; troubleshooting desktop, server and network issues; and carrying out occasional project work like upgrades or migrations.

Main Responsibilities
Providing support (via telephone, remote support and site visits), troubleshooting technical issues and escalating when necessary.

Excellent troubleshooting skills in all areas of desktop-related issues, most areas of server-related issues and most areas of network-related issues.

Create and maintain documentation of common fixes and installation procedures.

There will be some occasional small-scale project work involved, where the successful candidate should be able to work alone and unsupervised, where required.

Essential Skills/Experience
Working experience providing IT support, in a busy environment, to end users in MS Windows, MS Office and general desktop software and hardware

Working experience in Windows System Administration, particularly with Windows Server 2022, Windows 10 / 11

Working experience in networking hardware administration, particularly with Cisco / Meraki and HP / Aruba

Working experience with VoIP telephony systems, particularly with Mitel

Working experience in hardware maintenance and servicing, particularly with Dell (Servers/Desktops) and HP / Lexmark (Printers)

Excellent written and verbal communication skills

Ability to work in a team environment and be flexible in approach to the role

Current UK Driver's Licence

Advantageous Skills/Experience
Knowledge of current Cyber Security recommendations and practices

Microsoft qualification(s) in Windows Desktop or Server administration

Knowledge of Unix/Linux

Knowledge of PHP/MySQL

Knowledge of SD WAN

Knowledge of VMWare ESXi/vCenter

For You
As a Park's Motor Group employee you will receive:
Access to the Company Pension Scheme

Colleague Introductory Scheme

Industry leading discounts on purchases on new and used cars

Death in service benefit

For You And Your Family
Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Wellbeing assistance

If you feel you meet our criteria, then we want to hear from you


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