IT Support Engineer
5 days ago
Location:
Hamilton (Head Office)
Hours:
Rotating shifts triweekly, Monday to Friday 07:00-16:00, 08:00-17:00 and 09:00-18:00.
Occasional Saturdays on rota and, when required, working out of hours during major upgrade or project-based work.
The role will cover all aspects of IT, ranging from 1st Line up to 3rd Line and involves a mixture of hardware and software requirements. Some of the main responsibilities include providing 1st – 3rd line support to end users on-site, remotely and by telephone; providing both hardware and software support; troubleshooting desktop, server and network issues; and carrying out occasional project work like upgrades or migrations.
Main Responsibilities
Providing support (via telephone, remote support and site visits), troubleshooting technical issues and escalating when necessary.
Excellent troubleshooting skills in all areas of desktop-related issues, most areas of server-related issues and most areas of network-related issues.
Create and maintain documentation of common fixes and installation procedures.
There will be some occasional small-scale project work involved, where the successful candidate should be able to work alone and unsupervised, where required.
Essential Skills/Experience
Working experience providing IT support, in a busy environment, to end users in MS Windows, MS Office and general desktop software and hardware
Working experience in Windows System Administration, particularly with Windows Server 2022, Windows 10 / 11
Working experience in networking hardware administration, particularly with Cisco / Meraki and HP / Aruba
Working experience with VoIP telephony systems, particularly with Mitel
Working experience in hardware maintenance and servicing, particularly with Dell (Servers/Desktops) and HP / Lexmark (Printers)
Excellent written and verbal communication skills
Ability to work in a team environment and be flexible in approach to the role
Current UK Driver's Licence
Advantageous Skills/Experience
Knowledge of current Cyber Security recommendations and practices
Microsoft qualification(s) in Windows Desktop or Server administration
Knowledge of Unix/Linux
Knowledge of PHP/MySQL
Knowledge of SD WAN
Knowledge of VMWare ESXi/vCenter
For You
As a Park's Motor Group employee you will receive:
Access to the Company Pension Scheme
Colleague Introductory Scheme
Industry leading discounts on purchases on new and used cars
Death in service benefit
For You And Your Family
Discounted Servicing
Subsidised car purchase scheme
Employee Assistance Programme
24/7 remote GP
Medical second opinions
Unlimited mental health support
Physiotherapy help and advice
Savings and discounts on shopping
Financial and legal support
Wellbeing assistance
If you feel you meet our criteria, then we want to hear from you
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