Credit Controller

1 week ago

Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time £18,000 - £30,000 per year

About the opportunity:

We are working as the internal recruitment partner for our client, Manx Collections, a reputable financial services provider known for delivering responsible lending and excellent customer support.

Due to continued growth, we are seeking an experienced Collections Officer to join their friendly and close-knit team. You'll play a key role in supporting customers who have fallen into arrears, working with empathy and professionalism to achieve the best possible outcomes for both the customer and the business.

This is a fantastic opportunity for someone with solid collections experience who enjoys working in a collaborative, supportive office environment.

Responsibilities:

  • Contact customers via telephone, email, letter, and text to collect overdue payments in line with company policies and FCA regulations.
  • Manage a portfolio of customer accounts, reducing delinquency and aiming to return accounts to up-to-date status.
  • Gather and verify customer information, updating CRM systems accurately.
  • Liaise with legal advisors, recovery agents, and bailiffs to support asset recovery when required.
  • Issue reminders, notices, and assist with summons documentation.
  • Maintain up-to-date and accurate records across all systems and reports.
  • Adhere to the Treating Customers Fairly (TCF) and Consumer Duty principles, ensuring every customer receives a fair outcome.
  • Provide exceptional customer service with compassion and professionalism, especially for vulnerable customers.
  • Support the wider team with general administration and reporting duties.

The successful candidate will be able to demonstrate the following:

  • Previous experience in a collections or arrears management role (essential).
  • Experience gained within financial services, lending, or asset-based finance (preferred).
  • A calm, empathetic, and customer-focused approach to debt resolution.
  • Strong negotiation and communication skills, both verbal and written.
  • Excellent organisational and time-management abilities.
  • Strong IT literacy, including CRM and Microsoft Office.
  • A proactive and team-oriented attitude – ready to support colleagues and get stuck in.
  • A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English

In return we are offering:

  • A salary up to £30,000 per annum
  • Office-based role in Basingstoke, Monday to Friday, 9:00am – 5:00pm (35 hours per week).
  • Friendly, collaborative team culture with a supportive management approach.
  • 25 days' annual leave plus bank holidays.
  • Opportunities for growth within a well-established and expanding financial services organisation.
  • Discretionary bonus scheme.
  • Death in service – 4x annual salary.
  • Pension contributions 4% employer, 5% employee.
  • Employee Assistance Programme
  • Various wellbeing and Social events throughout the year.

Interested? Then APPLY now for immediate consideration.

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