Head of Trainer Management, Quality and Delivery

Company Description/ Business Unit
Job Title:
Head of Trainer Management, Quality and Delivery

Location:
Basingstoke
-
Field-based

Employment Type:
Permanent

Hours:
Monday-Friday

AA Summary
Think the AA is just about roadside assistance? Think again

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.
Ready to join us?
This is the job
This is a key leadership role within Drivetech, responsible for overseeing our Commercial Bookings, Training, and FORS Auditing teams, both office-based and field-based. You'll ensure smooth, cost-effective operations that meet contracted service levels, quality standards, and company policies.

You'll take ownership of financial planning and forecasting, including managing the recruitment of training contractors. A core focus will be controlling costs without compromising on service quality, ensuring the function delivers strong performance within budget.

Monitoring performance, customer satisfaction, and resource utilisation will be central to your role. You'll ensure that non-digital business from the sales team is delivered efficiently and with minimal cost to the business.

Working closely with Sales and Product teams, you'll gain visibility of upcoming business and product developments. This will help you plan and manage internal and external resources effectively to meet future demand.

As a member of the Drivetech leadership team, you'll play a vital role in shaping operational strategy and influencing business decisions.

What will I be doing?

• Managing the Training P&L to ensure revenue and cost targets are met within budget.
• Ensuring trainer availability across both Police and Commercial contracts to meet service levels.
• Building strong working relationships with the Drivetech Leadership Team to support collaboration.
• Developing influential partnerships with key stakeholders, including UKROEd.
• Attending customer meetings and contributing to the development of bids and tenders.
• Supporting AA functions to foster a culture of service excellence and exceed NPS targets.
• Leading teams to meet performance targets and KPIs across training and bookings.
• Overseeing regional managers and team leaders to maintain a skilled and motivated workforce.
• Ensuring compliance with company policies, including HR, Health & Safety, and Environmental standards.
• Driving operational efficiency through process improvements, system upgrades, and innovation.

What do I need?

• Experience managing financial budgets, P&L, and driving operational performance.
• Proven ability to lead bids, tenders, and contractual negotiations.
• Strong skills in managing relationships with both external customers and internal stakeholders.
• Ability to gather and apply customer feedback to improve service delivery.
• Project Management qualification and experience in leading change initiatives.
• Solid understanding of ISO standards and compliance requirements.
• Knowledge of the police and government sectors and their operational frameworks.
• Excellent relationship-building skills across all levels of the organisation.
• Confidence in analysing complex data to support strategic decision-making.
• Strong communication and presentation skills, both written and verbal.

Additional information
Benefits
We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.