Operational Trainer
2 weeks ago
Company Description
Water Plus is the UK's largest business water retailer, offering a variety of services, including billing, account management, meter reading, and water efficiency solutions. We are dedicated to helping organisations of all sizes optimise their water use while ensuring strong customer support. At Water Plus, we create smart and sustainable solutions to address water-related challenges.
Role Description
This is a full-time on-site role as an Operational Trainer based in Stoke-On-Trent. The Operational Trainer will be responsible for designing, delivering, and evaluating training programs to ensure the development of operational competencies across the organization. Day-to-day tasks include conducting training sessions, preparing training materials, and assessing employee performance to identify areas for improvement.
Qualifications
- Strong expertise in training program design, delivery, and evaluation
- Experience in developing and delivering engaging presentations and training materials
- Ability to identify skill gaps through performance evaluation and provide actionable feedback
- Excellent communication and interpersonal skills with the ability to motivate and inspire teams
- Strong organizational and time management skills to manage multiple training initiatives
- Proficiency with instructional tools and platforms is highly desirable
- Prior experience in the utilities or water industry is a plus
- Relevant certifications in training or learning and development are advantageous
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