Product Trainer

**PRODUCT TRAINER**

We are looking for a Product Trainer to join the Training Team here at Click Dealer. This role is pivotal to ensure that our customers are confident and comfortable with our products and experience a smooth onboard.

You’ll be responsible for maintaining relationships with clients throughout our Product Onboarding department. You will be training new & existing customers on our DMS systems via hosting live webinars (including producing invoices, accounting for invoices, VAT Returns in line with MTD, etc). You’ll also be training new & existing customers on products (such advertising products, marketing products, social products & more).

**What a typical week looks like**

All training is currently completed remotely via screensharing or webinar softwares, you may potentially be required to assist with training here at Click HQ or on site at the dealership in the future. There may be campaigns to encourage Product Engagement within the DMS to ensure our dealers are fully utilising the system.

You’ll be maintaining all records of the training completed on internal systems and updating colleagues when necessary. You will also need to report any system bugs and errors through internal ticketing systems. You’ll also be required to cover other members absence where necessary (this could include helping other departments).

For our newer websites, you’ll enhance the client’s experience by communicating post go live to discuss any next steps for them. You will act as a liason between clients and internal Product Onboarding teams to progress each project through to the products launch and completion.

You’ll be able to work alone and within a team, we have regular team catch ups where we’ll discuss achieved KPI’s and customer satisfaction scores.

**About you**
- Demonstrate a passion for customer service
- Excellent written & verbal communication
- Confident collaborating with multiple internal teams & clients
- Demonstrate a high level of organisation and administration
- Previous training experience is beneficial but not required

**What will help you succeed in this role**
- Confidence: this is needed to train the dealers correctly on our systems (all system training will be provided).
- Communication skills: to have the ability to adjust training techniques to customer requirements to educate the customer in the best possible way.

**Why work for Click Dealer?**

Click Dealer has been operating for over 20 years - originally founded by Gerry, who remains with the business as our Chief Visionary Officer. We provide a range of SaaS (Software as a Service) solutions to independent used car & van dealerships - including websites, dealer management system, and digital marketing solutions. We’ve won multiple awards and have a strong reputation in our industry.

It’s important that all our team members (or ‘Clickers’ as we affectionately call our employees) feel part of our Click family - we want you to feel welcome here.

**Everyone is a part of something extraordinary**

Here, we have a culture, team, and atmosphere in which every Clicker’s work is valued and important

**Your work is always appreciated and recognised**

We can never give enough praise or recognition to our Clickers. Whether that’s through treating them to lunch or giving them a shout out in Microsoft teams.

**You can lean on and trust us**

All of our Clickers massively respect and appreciate one another, making the Click Dealer environment one that brings a great sense of belonging. Here you can lean on and trust your co-workers to work with you.

**You’re constantly encouraged**

We’re always encouraging and helping our Clickers to do better and continuously learn. We provide clear pathways for career progression, with access to support and training to help get you there.

**Everyone is treated fairly**

We are an Equal Opportunity Employer, which means that we are proud to fairly reward people for their efforts and achievements, as well as provide our employees every opportunity to provide feedback and talk to us if there is an issue.

We know that you have a life outside of work with your own needs and desires - we put real value on inclusivity and people’s wellbeing. You can expect:

- **Flexible working environment **- whether you prefer being in our office or would rather work predominantly at home, we can support flexible working arrangements.
- **25 days holiday plus bank holidays**, increasing with service level. We encourage our team to book their holidays and take a break
- **Medical plan**, including an Employee Assistance Programme. Our plan offers a range of services, including: a virtual GP service, 24/7 help line, and help with optical & dental costs.
- **Training & Development **- we want to support our Clickers with growth and upskilling. If there’s an opportunity you’re interested in, we are all ears

**The finer details**
- **Role**:Product Trainer
- **The team**