3PL Manager

Octopus Energy is scaling fast - and as we expand our product range (heat pumps, solar, radiators, EV chargers), we're transforming how we work with our logistics partners.
We're looking for a commercially minded, outcome-driven 3PL Manager to own the performance, cost, and continuous improvement of all third-party logistics partnerships across Octopus' network - spanning inbound, storage, fulfilment, and distribution. You'll ensure our partners deliver operational excellence, cost efficiency, and sustainability through data-led insight, strong governance, and open-book collaboration.
This role sits at the intersection of supplier performance, commercial strategy, and operational delivery - driving accountability and continuous improvement across multiple logistics partners.
It's an exciting opportunity for someone who loves combining commercial acumen, data, and collaboration to deliver measurable impact across a fast-moving, purpose-driven supply chain.
One of the primary operating locations for this role will be our Harlow site, with additional site visits scheduled based on operational demand. Octopus follows a flexible working policy, so wider working patterns can be arranged around business needs.

What you'll do

• Operational Delivery & Daily Efficiency
• Be on the ground with our 3PL partners to understand real-time challenges and workflows.
• Observe loading, routing, and site activities to validate processes and identify improvement opportunities.
• Troubleshoot issues as they arise and act as the point of escalation for urgent service failures.
• Lead root-cause investigations on missed slots, delivery failures, damages, and system issues.
• Work with drivers, planners, and warehouse teams to unblock issues quickly and prevent repeat failures.
• Ensure day-to-day execution consistently meets agreed SLAs and service standards.

Performance & GovernanceManage the performance framework for all 3PL partners, including MBRs/QBRs, KPI reviews, and SLA governance.Drive accountability and continuous improvement through clear action tracking and follow-up.Lead open-book cost and performance reviews with Procurement and Finance. Commercial & Strategic DeliveryTrack and deliver cost-to-serve improvements across all 3PL activities (inbound, storage, fulfilment, outbound).Support contract reviews, commercial escalations, and supplier negotiations.Collaborate on strategic projects such as route optimisation, utilisation, network design, and storage efficiency.Develop risk and capacity plans to ensure operational resilience and scalability. Data & InsightBuild and maintain reporting tools that enhance visibility of OTIF, SLA compliance, cost, and sustainability metrics.Translate data into actionable insights and share across the wider supply-chain team. Collaboration & ImprovementCoordinate cross-functional input (Ops, Finance, Procurement, CI, Planning) into performance reviews and projects.Support continuous improvement initiatives that enhance service quality and operational efficiency.Promote a culture of partnership, transparency, and innovation across all logistics providers. What you'll need

• Demonstrated experience managing 3PL or carrier relationships end-to-end across multiple service areas.
• Proven track record in performance management, cost optimisation, and continuous improvement.
• Strong commercial and analytical skills — confident using data to drive decisions.
• Experience working cross-functionally with Finance, Procurement, and Operations.
• Excellent communication and stakeholder-engagement skills.
• Comfortable operating at all levels — from warehouse floor to leadership presentations.
• Familiarity with logistics systems, reporting tools (Excel, Power BI), and collaboration platforms (Slack, SharePoint).
• Strong understanding of open-book principles, SLA design, and continuous improvement.
• Excited by fast-paced growth, complex problem-solving, and creating structure within scale-up environments.

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit
•  Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership
•  Visit our UK perks hub - Octopus Employee Benefits
If this sounds like you then we'd love to hear from you.
P.S. Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you. Along the way, you'll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we'd love to help
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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