Logistics Manager – International E-commerce

2 days ago

London, Greater London, United Kingdom Printerpix Full time £75,000 - £110,000 per year
We are a rapidly growing e-commerce company specializing in personalized gifting, delivering joy to customers across Europe and the U.S. As we scale, we're seeking a Logistics Manager to drive efficiency, cost-effectiveness, and operational excellence within our global supply chain. This role is crucial in managing carrier negotiations, optimizing cross-border logistics, and ensuring seamless international fulfilment operations.
The Role

As Logistics Manager, you will oversee end-to-end supply chain operations, focusing on negotiating contracts with U.S. carriers, optimizing cross-border logistics, and managing relationships with 3PL partners. You will play a key role in streamlining fulfilment processes, reducing costs, and enhancing delivery performance—especially during peak periods like Black Friday and Christmas.

Key Responsibilities

Logistics & Carrier Management
  • Negotiate contracts with U.S. carriers to optimize shipping costs, delivery speed, and service quality.
  • Manage cross-border logistics, ensuring cost-effective and timely delivery across Europe and the U.S.
  • Oversee relationships with international fulfilment partners & 3PL providers, ensuring SLA adherence.
  • Optimize supply chain workflows, from procurement to last-mile delivery, reducing transit times.
  • Ensure smooth coordination of global logistics operations, scaling into new geographies.
Strategic Planning & Cost Optimization
  • Develop logistics strategies to improve shipping efficiency & reduce operational costs.
  • Implement stock forecasting and demand planning to ensure optimal inventory levels.
  • Leverage data & automation to improve supply chain efficiency and visibility.
  • Drive process improvements, enhancing cost-effectiveness and minimizing delivery delays.
Compliance & Risk Management
  • Ensure compliance with import/export regulations across the U.S. and European markets.
  • Mitigate risks related to customs clearance, tariffs, and cross-border logistics challenges.
  • Maintain high standards for data accuracy, inventory control, and regulatory compliance.
Performance Monitoring & Customer Experience
  • Track key logistics KPIs (delivery times, carrier performance, shipping costs) and implement corrective actions.
  • Collaborate with customer service & tech teams to resolve logistics-related issues and improve customer satisfaction.
  • Analyse carrier data to identify trends, inefficiencies, and opportunities for cost savings.

Qualifications & Skills
  • Proven experience in logistics, supply chain, or fulfilment management in e-commerce or FMCG.
  • Strong negotiation skills with U.S. carriers and experience managing cross-border contracts.
  • Expertise in 3PL management, international shipping, and customs compliance.
  • Analytical mindset, with proficiency in supply chain optimization, forecasting & logistics data analysis.
  • Ability to thrive in a fast-paced, high-growth environment, especially during peak retail periods.
  • Strong problem-solving, process improvement & stakeholder management skills.
  • Analyze and manage large volumes of logistics data to ensure accurate reporting and decision-making.
  • Utilize strong mathematical skills to assess costs, optimize shipping rates, and support contract negotiations.
  • Maintain and process detailed logistics data in spreadsheets, ensuring accuracy and efficiency.
  • Collect, review, and validate numerical data from logistics partners to support strategic decision-making.
  • Develop data-driven insights to strengthen negotiations with carriers and optimize supply chain costs.
  • Ensure all logistics-related financials, KPIs, and performance metrics are tracked and reported effectively. 

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