Fulfilment & Logistics Projects Manager

1 week ago

London, Greater London, United Kingdom Hermes Full time £60,000 - £100,000 per year
Description

We are recruiting for a Fulfilment and Logistics Projects Manager to join our Warehouse Team, based just outside of Heathrow Terminal 4, to join the team on a 12-month fixed term contract. 

Role Mission 

At Hermès, logistics is an extension of our heritage—every movement reflects the Maison's commitment to timeless craftsmanship and elevated service. This role enhances operational excellence, champions transformative logistics initiatives, and delivers enduring value through innovation, cross-functional collaboration, and sustainable fulfilment practices.

As Fulfilment & Logistics Projects Manager, you will lead strategic projects and continuous improvement across fulfilment services, partner management, and systems integration—ensuring each initiative is executed with precision, discretion, and brand-aligned excellence.

Key Responsibilities 

Project Leadership & Development 

  • Lead logistics projects tailored to Hermès' business needs, including 3PL upgrades, process optimisation, IT integration, and capacity planning.

  • Deploy the Milkyway, the Group global supply-chain transformation program, locally (SAP, WMS, and Group procedures), maintaining operational fluidity and brand integrity.

  • Work collaboratively with Logistics Coordinators and the Warehouse Operations Manager to implement structured and impactful improvements across logistics operations.

Project Ownership, Budget & Coordination 

  • Define project scope, creation actionable roadmaps, manage budgets, and align cross-functional teams including IT, business unites and external partners. 

  • Ensure timely and efficient delivery of initiatives that support strategic growth. 

3PL Management & Supplier Relations

  • Lead 3PL sourcing and tendering processes, oversee contractual negotiations, and ensure alignment with Hermès' service expectations.

  • Manage change requests and coordinate annual reviews with providers to drive continuous improvement.

  • Establish and maintain a structured performance monitoring framework for 3PL partners, including regular KPI reviews, service audits, and feedback loops to ensure accountability and alignment with Hermès' standards.

Performance Excellence & Operational Resilience 

  • Propose and implement logistics enhancements across transport, import/export, and fulfilment.

  • Design and monitor KPIs and SLAs focused on lead times, service reliability, and client satisfaction.

  • Support strategic planning and logistics service design for retail, e-commerce, and after-sales channels.

Sustainable Fulfilment & Brand Responsibility

  • Champion green logistics initiatives and integrate sustainable metrics into local supply chain practices.

  • Design and manage reverse logistics flows (returns, special sales, phase-outs) that reflect Hermès' values of longevity and responsibility.

  • Monitor and report environmental footprint across supply chain activities.

About you 

  • Education: Degree in Logistics, Supply Chain, Engineering, or related field

  • Experience: Minimum 5 years in logistics/project management, ideally within luxury or high-value goods

  • Expertise: Fulfilment operations, warehousing, compliance, and premium distribution

  • Skills: Project management, data analysis, budgeting, supplier negotiation, stakeholder alignment

  • Systems: SAP, WMS, ERP; Microsoft Excel & PowerPoint

  • Attributes: Discreet, meticulous, reliable, proactive, and composed under pressure

  • Culture Fit: Embodies Hermès' values of authenticity, craftsmanship, and long-term vision

#LM-AM2

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