Performance Analyst

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. 

The Performance team generates insights on the force's performance by building Qlik dashboards, analysing force data and providing information to support the force's governance and assurance processes.

The post-holder will use various analytical techniques to assess and interpret organisational and operational data, identifying trends or making recommendations for action. Performance Analysts will collaborate with other analysts in the Corporate Development team, as well as other functions, to ensure a holistic analytical service is provided to the business.

The Performance Analyst will work with Performance Support Officers to provide the Performance Manager with accurate, evidenced information that informs the Force position on its overall service delivery. 

Together the team will monitor performance, flag up performance challenges and support business areas to produce materials required to inform governance discussions in order to improve performance or share good practice.

Key Responsibilities:

• Develop reports, dashboards and storyboards using a range of tools.
• Use analytical skills to provide comprehensive analysis solutions identifying trends, opportunities and challenges and using analysis and research to provide a range of recommendations.
• Collate and record performance indicators and statistical data and prepare relevant timely management information. 
• Maintain regular performance reports and be verbally able to communicate and/or present findings to stakeholders. 
• Working with a team to develop and maintain good understanding of the business.
• Engaging with other police forces and professional bodies to enable bench marking and development of best practice in data reporting.
• Work with business units and Performance Manager(s) to create presentations for key strategic meetings.
• Work collaboratively with other analysts in the Corporate Development team, as well as other functions, to ensure a holistic analytical service is provided to the business.
• Answer Freedom of information requests.

 Essential Skills/Experience:

• Experience of working in a performance team, analysing data and creating insights.
• Experience of undertaking research and bench marking to create analysis and recommendations to support and influence both strategic and tactical decisions.
• Experience of working to tight timescales. 
• Using Microsoft Excel and/or other data tools to an advanced level.
• Can demonstrate data manipulation and interpretation with large, complex datasets.
• A keen eye for detail.
• Ability to Identify trends and key themes from all relevant data sources, conduct root-cause analysis to identify issues, flagging these up in a timely manner.
• Ability to work and respond within challenging time frames, adopting a flexible and positive approach to ensure outcomes are effectively delivered.
• IT literate and confident.
• Able to manage and prioritise their own workload.
• Be able to demonstrate effective presentation skills.  

Desirable Skills/Experience:

• Able to work without direct supervision and will be required to make decisions using own initiative. 
• Able to extract statistical data from records for monitoring purposes.
• Experience of working with Qliksense.
• Knowledge of SQL coding.

Benefit Statement:

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.

• Enhanced annual leave in addition to public holiday entitlements.

• Discounts across travel, parking, daily costs of living and leisure activities.

• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role may be dependent upon successfully completing medical checks, which may include a drugs test and if required a fitness test.

Interview: TBC

Hours: This role is full time and therefore subject to standard contractual hours (36.5 a week) but flexible working arrangements will be considered and accommodated wherever possible. Start time is between 07:00-09:00 and finish time 15:00-18:00 depending on the time you start. The post holder will be expected to work in an agile manner (a minimum of 60% in Lloyd House) in accordance with the demands of the role. Lloyd House operates a hot desk policy.

Contact: For further information email 

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.  

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision:  Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"