Performance Officer

1 day ago


Birmingham, Birmingham, United Kingdom Sandwell Council Full time

We are looking for a Performance Officer to join the Customer Service team. The role sits within the Customer Contact Centre and also works closely with our Performance Analyst, One Stop Shop and Customer Feedback Team. You will play a vital role assisting the Performance Analyst with the resource scheduling, forecasting and planning as well as the production of performance reports to support delivery of front-line services.

Key Requirements

  • 12 months experience working in a contact centre environment
  • 12months experience working in a customer service environment dealing with complaints
  • Experience in data collection and analysis
  • Excellent problem-solving skills
  • Proficient ICT skills e.g. Microsoft Officer and a good knowledge of contact centre technology
  • High degree of accuracy and attention to detail
  • Be able to work well under pressure and effectively manager workload
  • Excellent communication skills
  • 3 GCSE's at minimum Grade C, including English Language or equivalent.

Interviews will take place on Wednesday 26th November 2025
To apply please click the
Apply Now
link below.


  • Performance Analyst

    5 days ago


    Birmingham, Birmingham, United Kingdom West Midlands Police Full time

    Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional...


  • Birmingham, Birmingham, United Kingdom Soar With Us Full time £40,000 - £60,000 per year

    Performance Creative CopywriterFunction: | Creative Writing | Storytelling | Brand MessagingReports to: Head of PerformanceLocation: Hybrid - Hambi Media HQ, Oval, Central LondonCompensation: £40,000 - £60,000Overview:Hambi Media Ltd is now the leading performance creative agency for e-commerce brands in the UK, boasting a team of 40+ high-performing...


  • Birmingham, Birmingham, United Kingdom RICS Full time £40,000 - £80,000 per year

    Data & Performance Analysis Manager – Hybrid (3 days in London or Birmingham) Are you a data leader who thrives on turning complexity into clarity? Do you love transforming data into actionable insights that drive smarter decisions? Want to use your expertise to influence regulatory standards and protect public trust on a global stage?Look no further We're...


  • Birmingham, Birmingham, United Kingdom Crown Commercial Service Full time £59,877 - £66,869 per year

    DetailsReference number438052Salary£59,877 - £66,869A Civil Service Pension with an employer contribution of 28.97%GBPJob gradeGrade 7Band 5Contract typeFixed termLength of employmentUntil 31/03/2027Type of roleDigitalWorking patternFull-time, Compressed hoursNumber of jobs available1ContentsLocationAbout the jobBenefitsThings you need to knowApply and...


  • Birmingham, Birmingham, United Kingdom University of Birmingham Full time £36,336 - £48,022 per year

    Position DetailsResearch Strategy and ServicesLocation: University of Birmingham, Edgbaston, Birmingham UKFull time starting salary is normally in the range £36,636 to £46,049 with potential progression once in post to £48,822Grade: 7Full Time, PermanentClosing date: 12 January 2025Our offer to youPeople are at the heart of what we are and do.The...

  • Digital Copywriter

    1 week ago


    Birmingham, Birmingham, United Kingdom BMS Performance Full time £28,000 - £30,000 per year

    Digital CopywriterIndustry: Trade / E-Commerce / Retail* Play a key role in shaping online product presentation and customer experience* Blend creative copywriting with data-driven optimisation* Join a growing, fast-paced environment with strong career development opportunitiesBrief Overview of Role for Digital CopywriterThis role is responsible for ensuring...


  • Birmingham, Birmingham, United Kingdom Jacobs Full time £45,000 - £65,000 per year

    At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.Your impact At Jacobs, you'll play a...

  • Security Officer

    6 days ago


    Birmingham, Birmingham, United Kingdom First Secure Full time £18,000 - £25,000 per year

    Company DescriptionFirst Secure, established in 2022 and headquartered in the West Midlands, specializes in providing a wide range of professional security guard services across the UK. The company is supported by experienced Operations and Welfare Managers, ensuring top-quality service delivery. All security officers are SIA licensed in manned guarding or...

  • Housing Officer

    2 weeks ago


    Birmingham, Birmingham, United Kingdom ACH Refugee Integration Services Provider Full time £26,521 - £40,000 per year

    Housing OfficerBirmingham, West MidlandsWho We AreACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.Why We Do What...

  • Security Officer

    7 days ago


    Birmingham, Birmingham, United Kingdom Walden Security Full time $17 - $24

    What You Will DoOur Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals and many...