Social Media and Communications Coordinator

Job Introduction

We're looking for a Social Media and Communications Co-Ordinator to join our team at an exciting time as we approach our 50th year in business. With 655 stores and a clear path to 1,000 across the UK, we're growing fast and this is your chance to help shape how we tell our story.

In this role, you will play a key part in strengthening our employer brand and enhancing colleague engagement by creating clear, engaging and impactful content. From crafting compelling copy and social media posts to producing simple video and graphic assets, you will help bring our culture, values and community activity to life. Working across a range of internal and external channels, you will help colleagues feel informed, connected and proud of the role they play in our success.

Job Overview

• Producing written content for our corporate, careers and charity web pages, ensuring messaging is accurate, engaging and aligned to our employer brand.
• Creating social media content that showcases colleague achievements, community involvement, charity partnerships and career stories.
• Supporting internal communications by drafting clear updates for digital and printed materials.
• Creating social media ready video and graphic content using tools such as Canva, including editing clips, adding captions and producing simple visual assets.
• Developing storytelling content that brings our culture, values and colleague experiences to life.
• Building toolkits, templates and communication assets to support engagement across stores, distribution centres and Head Office.
• Communicating charity and fundraising activity, colleague stories and community impact.
• Supporting wider communication campaigns linked to engagement, values, recognition and cultural events.

Minimum Criteria To Apply

We are seeking a creative and collaborative content specialist who can bring fresh ideas while delivering clear, consistent and high-quality communications across the business. The following experience will be valuable:

• Strong copywriting and storytelling skills, with the ability to adapt tone and style to different channels and audiences.
• Experience creating social media content, ideally within an employer brand, communications or marketing environment.
• The ability to translate complex or technical information into simple, engaging messages.
• Basic experience editing short form video and imagery using tools such as Canva or similar platforms.
• Confidence producing simple graphic and video assets for social media, digital screens and internal communications.
• A basic understanding of digital engagement, content scheduling and analytics.
• High attention to detail, strong organisation and effective planning skills.
• A creative mindset with the ability to generate new ideas linked to culture, colleague experience, values and charity activity.
• A collaborative working style, with the ability to build strong relationships across multiple teams and functions.

Package

• Circa £28,000 (Pro-rata which equates to £16,800)
• 22.5 hours per week
• Based on site at our Liverpool Head Office

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to:- Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Low-cost voluntary insured health cash plans and cancer cover