Workplace Assistant

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Workplace AssistantSummaryTo provide administrative and front of house support duties in accordance with company policies & procedures, and in keeping with Account Management requirements. Assist in the achievement of the Key Performance Indicators and operational targets for the site and perform duties with integrity & diligence in a professional manner.MAJOR ACTIVITIES AND RESPONSIBLITIES:  1.    Receive, inform, and guide visitors including co-ordination with Gartner employees. Coordinate and distribute refreshments where applicable.2.    Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation in supervised area3.    Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery within managed area.4.    Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance.5.    Ensure appropriate follow-up with customers6.    Read and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the Gartner satisfaction surveys.7.    Maintain conference room booking schedules to maximize efficient use of space.8.    Responsible for maintaining all contacts list including 3rd party service providers / contractors.9.    Responsible for management, maintenance, and upkeep of the office and reception areas ensuring it is always presentable.10.    Assist in the generation of work requests/payment approvals on behalf of the facilities management team.11.    Aid in general administrative activities and any other duties as assigned by Senior Facilities Management team.12.    Assist in mailroom and associated functions including assistance to mail service and couriers.13.    Participate as a key team member in responses to emergency situations.14.    Assist with arranging of "cover" during periods of annual leave.15.    Coordinate and assist Gartner with local office events.16.    Assist in performing other duties.MINIMUM BACKGROUND REQUIREMENTS:Education & Experience: High / Secondary school pass in English & Math's or 1+ years related experience in a similar position encompassing administrative tasks and customer interaction.Good written & oral communication skills, well-organized and with a demonstrated ability to co-ordinate, prioritize and manage under pressureSkills: Sound inter-personal / communications skills. Need be a team player with Gartner-facing capabilities, enthusiasm, and willingness to learn / take responsibility. Strong PCliteracy and proven ability to manage daily activities using various systems, including the internet, e-mail functionsEnvironmental Conditions: Environmental conditions will be based on the job being performed and work will take place in an office setting.#LI-JA1Location: On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call +44 (0) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.