Front Office Manager

Job Advert

Job Title: Front Office Manager

Reports To: Guest Services Manager

Department: Hotel Operations

Salary: £30,000 - £35,000 per annum

Contract Type: Full-Time, Permanent

Who We Are

Set in the heart of the Lake District, the Langdale Estate is a unique destination offering luxury hotel and self-catering accommodation, spa experiences, and exceptional hospitality.

But Langdale is more than just a beautiful place to live, work and visit; it's a business with a purpose. Bought by its timeshare owners in 1996 to protect the resort from overdevelopment, Langdale has always been guided by values of sustainability, fairness, and community. Today, more than ever, we care about preserving its natural beauty and creating memorable experiences for our guests.

We're proud of our heritage, and we're passionate about our future. You'll be part of a team that values quality, integrity, the environment and the people who make Langdale special.

About the Role

Front Office Manager – Lead the Welcome. Shape the Experience.

Are you a natural leader with a passion for guest experience and operational excellence?

We're looking for a Front Office Manager to oversee the day-to-day running of our front desk operation — ensuring every guest receives a warm, seamless, and professional welcome. From check-in to check-out, you'll be the driving force behind our first impressions, leading a team of Front of House Hosts and coordinating with departments across the resort.

This is a hands-on leadership role where you'll be visible, proactive, and deeply involved in the guest journey. You'll manage rotas, lead briefings, resolve issues, and ensure the front office runs like clockwork. You'll also support the Guest Services Manager in delivering exceptional service standards and driving continuous improvement.

Key Responsibilities

• Lead and motivate the front desk team to deliver outstanding service
• Oversee check-in/check-out processes and guest arrival preparation
• Personally engage with guests, resolving issues and enhancing satisfaction
• Coordinate with housekeeping, maintenance, and F&B to ensure room readiness
• Maintain accurate guest profiles and service notes
• Develop SOPs and training plans for front office operations
• Manage rotas, conduct performance reviews, and implement development plans
• Support the Manager on Duty rota and assist with departmental KPIs and reporting

What We're Looking For

• Proven experience in front office or guest services management
• Strong leadership and communication skills
• Passion for luxury hospitality and personalised service
• Organised, detail-oriented, and confident using hotel systems
• Able to work flexibly and lead by example in a fast-paced environment

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with out Refer a Friend scheme.
• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Ready to lead the front line of guest experience?

Apply now and help us deliver unforgettable stays in the heart of the Lake District.