Assistant Front Office Manager

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as Assistant Front Office Manager in Bath. You will genuinely care about our guests and our team. We show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services team as we believe it is your personality, style and friendliness that makes Apex Hotels.

In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care to ensure that our guests return time and time again.

Role Overview:

 Your responsibilities will include:

• Supporting the Front Office Manager by overseeing the day-to-day running of Day & Night reception team & Duty Managers.
• Managing your team to ensure team is aware each day of events, room availability & VIP guests arriving or in house.
• To anticipate guests needs and to react to these to enhance the guest journey. Leading the team to be accountable throughout shifts
• Developing and implementing departmental strategies that will grow customer performance and excellence delivery
• High visibility during key guest demand periods delivering a total lobby experience
• Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
• Taking responsibility for dealing with any issues
• Supporting the Front Office Manager with training & developing the Front Office Team, assisting with regular team 1-1's & scheduled reviews.
• Managing the department in the absence of the Manager.
• Assisting with weekly rotas, ensuring that rotas and payroll are completed within deadlines.
• Working Duty Management shifts when rostered.
• Ensuring communication is maintained between key departments
• Generating ideas to drive the business forward & promoting an upsell culture within the department

About you:

You will have excellent attention to detail in order to provide consistent standards. This is a vital leadership role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. The Guest Experience is at the centre of everything you do. You will love chatting to our guests offering help and assistance, will be a great multi-tasker, will be efficient at solving guest enquiries and will always have a smile across the hotel for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Excellent standards
• Self-aware and able to evaluate their own work
• Can lead a Team
• You will have previous experience with a Hotel Reception at Duty Manager level or above.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• In house company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working
• Access to an external Employee Assistance Programme
• Financial Wellbeing App
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you'll also receive ……

• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover.

We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

If you are interested, Click apply We look forward to hearing from you.

INDHP