Front Office Manager

2 weeks ago

Bath BA JF, United Kingdom Macdonald Hotels & Resorts Full time £32,000 - £39,000 per year

Company Overview

Macdonald Hotels & Resorts operates more than 30 luxury hotels and resorts throughout the UK & Spain, each with its own unique style. Our mission is to provide exceptional service, dining, and accommodation experiences that reflect strong local character.

Summary

We are seeking a dedicated Front Office Manager to join our team at Macdonald Hotels & Resorts in the UK. This pivotal role will ensure our guests receive outstanding service from arrival to departure, embodying our commitment to excellence in hospitality.

Responsibilities

  • Oversee daily front office operations to ensure a seamless guest experience.
  • Manage front desk staff, providing training and support as needed.
  • Handle guest inquiries and resolve any issues promptly.
  • Monitor room availability and coordinate with housekeeping for optimal service.
  • Implement policies and procedures to enhance operational efficiency.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with other departments to ensure guest satisfaction.
  • Uphold the hotel's standards of service excellence at all times.
  • Qualifications
  • Proven experience in hotel management or a similar role.
  • Strong knowledge of front office operations and guest services.
  • Excellent communication skills, both verbal and written.
  • Ability to lead a team effectively in a fast-paced environment.
  • Multilingual or bilingual abilities are a plus but not mandatory.
  • Strong problem-solving skills and attention to detail.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Call-To-Action
  • SHARE OF SERVICE CHARGE
  • INCENTIVE PROGRAMME ON UP SELL

If you are passionate about delivering exceptional guest experiences and want to be part of a dynamic team, we invite you to apply today and help us create memorable stays for our guests

Job Type: Full-time

Pay: £38,000.00 per year

Benefits:

  • Canteen
  • Employee discount
  • On-site parking
  • Referral programme

Education:

  • Diploma of Higher Education (preferred)

Experience:

  • Reception manager: 2 years (required)

Language:

  • English (preferred)

Work Location: In person

  • Front Office Supervisor

    3 days ago

    Bath, United Kingdom Francis Hotel - Front Office Full time

    **Front Office Supervisor - Francis Hotel Bath £12.00ph plus overtime** **Our People** We are now on our journey to becoming the local employer of choice, through living our values, Care, Discreet and Community. The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in...

  • Front Office Manager

    7 days ago

    Bath, United Kingdom Apex City of Bath Hotel Full time

    Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Front Office Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality,...

  • Assistant Front Office Manager

    3 weeks ago

    Bath, United Kingdom Apex City of Bath Hotel Full time

    Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as Assistant Front Office Manager in Bath. You will genuinely care about our guests and our team. We show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself...

  • Front Office Manager

    1 week ago

    Bath, United Kingdom Apex City of Bath Hotel Full time

    Job DescriptionWhy Join Apex Hotels?You will receive a warm welcome into the Apex family on joining us as a Front Office Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your...

  • Assistant Front Office Manager

    2 weeks ago

    Bath, United Kingdom Apex Hotels Full time

    Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as Assistant Front Office Manager in Bath. You will genuinely care about our guests and our team. We show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself...

  • Front Office Manager

    1 week ago

    Bath, United Kingdom Apex Hotels Full time

    Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Front Office Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality,...

  • Assistant Front Office Manager

    1 day ago

    James Street West, Bath, Somerset, BA DA, United Kingdom Apex City of Bath Hotel Full time

    Why join Apex Hotels?You will receive a warm welcome into the Apex family on joining us as Assistant Front Office Manager in Bath. You will genuinely care about our guests and our team. We show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself...

  • Assistant Front Office Manager

    2 weeks ago

    James Street West, Bath, Somerset, BA DA, United Kingdom Apex City of Bath Hotel Full time £25,000 - £40,000 per year

    Why join Apex Hotels?You will receive a warm welcome into the Apex family on joining us as Assistant Front Office Manager in Bath. You will genuinely care about our guests and our team. We show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself...

  • Assistant Front Office Manager

    1 week ago

    Bath, United Kingdom Apex City of Bath Hotel Full time

    Job DescriptionWhy join Apex Hotels?You will receive a warm welcome into the Apex family on joining us as Assistant Front Office Manager in Bath. You will genuinely care about our guests and our team. We show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and...

  • Front Office Manager

    7 days ago

    James Street West, Bath, Somerset, BA DA, United Kingdom Apex City of Bath Hotel Full time £40,000 - £70,000 per year

    Why Join Apex Hotels?You will receive a warm welcome into the Apex family on joining us as a Front Office Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality,...