Client Technology Lead

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Client Technology Lead. The ideal candidate will oversee project management, coordinate and complete vendor security questionnaires, explore and implement new technology solutions, and collaborate with various departments to drive innovation and improvements. This role requires a dynamic professional with a strong blend of technical expertise and commercial acumen.

Key Responsibilities

Client Technology Management

• Develop, manage, and support technology & internal projects from initiation to completion, ensuring timely delivery and adherence to budget and quality standards.
• Monitor project progress closely, proactively addressing risks, dependencies, and potential bottlenecks to ensure smooth execution.
• Coordinate with global teams to gather critical information, provide guidance, and maintain consistently high standards across all regions.
• Uphold best practices, ensuring all processes are efficient, effective, and compliant with organizational and client standards.

Technical Oversight

• Collaborate with teams to understand requirements, constraints, and deliverables.
• Provide guidance on technical feasibility, solution design, and implementation strategies.
• Review and assess technical deliverables to ensure they meet quality standards.
• Work closely with contact center solutions to review current setups, identify areas for improvement, and implement necessary changes.
• Identify and evaluate new technology solutions to enhance business operations and drive innovation.

Commercial Expertise

• Offer guidance and feedback on selecting the most effective tools and solutions to meet project needs.
• Conduct cost-benefit analyses to evaluate project options, ensuring initiatives deliver measurable ROI and align with business objectives.
• Act as a primary liaison between technical teams, clients, and business stakeholders.
• Communicate project updates, status reports, and performance metrics effectively.
• Manage stakeholder expectations and address concerns proactively.
• Facilitate knowledge sharing within the organization.

Qualifications

Experience

• Minimum 5 years of experience within technical environments.
• Proven track record of managing end-to-end projects with both technical and commercial aspects.
• Experience in negotiating with vendors, managing contracts, and ensuring value delivery.
• Familiarity with service center operations, including experience with AI-driven solutions.
• Strong understanding of vendor security requirements and experience in completing security questionnaires.
• Experience with contact center solutions is highly desirable.

Technical Skills

• Good understanding of IT systems, software, and relevant technical frameworks.
• Strong familiarity with Microsoft 365 tools, including adherence to security, privacy standards, and related policies.
• Familiarity with the latest technology trends and solutions in the industry.
• Experience with contact centre tools is highly desirable.

Key Competencies

• Strong problem-solving and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
• Highly organized with a keen attention to detail.
• Proactive, self-motivated, and results-driven, with a strong sense of ownership.

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

What We Offer

• A dynamic and collaborative work environment.
• Competitive salary and benefits package.

Join us in driving impactful projects that align technical innovation with business success