Experience - Head of Accessibility

Business Unit
:
GAIN Experience
: We create user-centered experiences that drive measurable business impact for public and private sector organisations.

Team
: Accessibility

Reporting to:
Managing Director

Location
: This is a UK-based hybrid role. You can work from any of our offices in Bournemouth, Bristol, London, or Manchester.

ABOUT:
GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.

We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don't just embrace innovation - we engineer it, transforming information into action, and ideas into breakthroughs.

This is where rebel thinking, smart technology, and data-driven creativity shape the future.

Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth, and deliver measurable impact.

THE ROLE
Develop and lead the Accessibility team to deliver high quality outputs in line with client expectations and commercial goals. Provide thought leadership internally and externally; understanding and promoting new ways of working, speaking at conferences, publishing and pushing the boundaries of what we do, all in support of GAIN Experience's position as market and thought leader in the Accessibility space.

Responsibilities
Team & People Leadership

• Lead, mentor, and inspire the Accessibility team to deliver market-leading expertise and maintain GAIN's position as a leader in the field
• Drive a culture of innovation, accountability, and commercial excellence—balancing creativity with performance and results
• Support individual growth through appraisals, training, and development plans, ensuring continuous learning and high performance
• Recruit and develop talent aligned with business needs, fostering a collaborative and motivated team environment
• Manage performance effectively, addressing skill gaps and ensuring clear expectations, feedback, and development opportunities

Project & Delivery Leadership

• Oversee delivery of complex, high-profile accessibility projects—ensuring quality, timeliness, and budget adherence
• Provide strategic oversight and guidance across multiple accounts, mentoring practitioners to deliver exceptional client outcomes
• Evolve and optimise GAIN's accessibility services and methodologies in response to client needs and market trends

Client Management & Growth

• Act as the senior point of contact for accessibility, building strong client relationships and driving long-term account growth
• Partner with Account Management and Sales to shape proposals, guide methodologies, and identify new business opportunities
• Represent GAIN Experience with authority and professionalism in client interactions and strategic discussions

Practice Development & Innovation

• Lead the continual improvement of internal processes, ensuring efficiency, consistency, and quality across all deliverables
• Monitor market developments, emerging standards, and technologies—adapting practices to keep GAIN at the forefront of accessibility and experience design
• Champion thought leadership through presentations, events, and written content, elevating GAIN's external profile and influence

Strategic Leadership

• Contribute to company-wide planning and business development initiatives, providing insights into accessibility trends and client opportunities
• Shape the strategic direction of accessibility within GAIN, aligning team objectives with broader business goals
• Role model GAIN's values and leadership behaviours, fostering collaboration across disciplines and teams

Requirements

• Proven senior leadership experience developing and executing accessibility strategy in a commercial or digital environment
• Strong track record in building, managing, and motivating high-performing teams
• Expert knowledge of accessibility standards and best practices (including WCAG)
• Commercially astute, with excellent judgement, problem-solving, and decision-making skills
• Confident communicator and collaborator—able to engage effectively with senior stakeholders and clients
• Strategic thinker with the agility to balance long-term vision and hands-on delivery

HOW YOU'LL WORK:
Constant curiosity
: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve

Pushing boundaries
: You'll make the most efficient use of technology, suggesting process improvements

The power of our imagination
: You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results.

Making it happen
: You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.

Putting people first
: You'll build effective relationships with people, internally and externally, understanding both business and client needs.

Benefits
Our benefits for UK employees include:

• Private Medical Insurance
• BUPA Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity