Service Advisor
1 week ago
SERVICE ADVISOR
We have an exciting opportunity for a Service Advisor to join our team in a challenging and diverse role.
You will be a strong communicator and be able to influence where needed. The role of a Service Advisor is a busy one, with no two days the same but also rewarding.
This is a fantastic opportunity to work within a friendly and hardworking team, in a fast-paced organisation.
Responsibilities:
- First point of contact for customers requiring servicing or repair to their vehicles
- Manage the flow of information between the workshop controller and the customer
- To handle customer enquiries and queries promptly and efficiently
- Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out
- Accurately maintain the service department loading system in line with workshop capacity
- Explain the work carried out on vehicle ensuring customers full understanding and authorisation
- Provide guidance and support to service advisor and technicians
- Act as a liaison between customers and the service team to ensure clear communication and customer satisfaction
- Monitor and improve service processes to enhance efficiency and customer experience
Skills Required:
- Excellent organisational skills, and work well under pressure
- Knowledge of the motor trade is essential
- Excellent customer service skills
- Good team player
Benefits
- Competitive salary and generous bonus scheme
- 28 days holiday (including Bank Holidays)
- Training and potential career progression
- Introduction to company car scheme upon successful probation period
Schedule:
- Monday - Friday
- Saturday, (1 in 4 weekends)
- Sunday, Closed
- Monday to Friday 8:00am to 6.00pm, Saturday 8:00am – 5.30pm
Basic Salary: £24, £30, bonus earning opportunity
- Bonus scheme
- Performance bonus
- Quarterly bonus
Experience:
- 1 Year Service Advisor
- Knowledge of the motor trade in main dealer capacity would be ideal.
Please send your CV and a covering letter to our General Aftersales Manager Alex or call
Job Type: Full-time
Pay: £24,500.00-£30,000.00 per year
Benefits:
- Company car
- Company pension
Ability to commute/relocate:
- Woking GU24 9LS: reliably commute or plan to relocate before starting work (preferred)
Experience:
- service advisor: 1 year (required)
- Customer service: 1 year (required)
Licence/Certification:
- full uk (required)
Work Location: In person
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