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Service Advisor
3 weeks ago
An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office-based role, dealing with customers over the telephone looking to have repairs carried out on their vehicle.
Do you have a proven track record of hitting your sales targets?
Do you have an interest in the motor industry?
Do you also have strong customer service skills?
ARE YOU FED UP WITH WORKING WEEKENDS?
Your earning potential is unlimited in this commission & target driven role.
About The Role
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers over the phone, providing exceptional service and ensuring their needs are met efficiently. This role requires a blend of mechanical knowledge and outstanding customer service skills to facilitate effective communication between customers and our workshops.
Duties
- Managing all range of customer enquiries into the office, via telephone, website or direct leads.
- Advising on all makes & models of vehicles:- gearbox transmission issues, turbos, servicing, diagnostics and warranties.
- Overseeing the progress on the vehicles you have booked in with the service centres.
- Up selling advisory work and negotiating prices between the customer and the service centres.
- Provide detailed explanations of services and repairs required, ensuring customers understand the work to be performed.
- Collaborate with technicians to ensure timely completion of services while keeping customers informed throughout the process.
- Address customer inquiries and concerns with professionalism and empathy.
*This role does not involve any cold calling*.
Benefits
- Competitive basic salary (dependent on experience) with uncapped commission potential.
- Realistic target-based monthly bonus payments.
- Company pension scheme.
- No requirement to work weekends. Office hours are Monday -Friday
About You
- The successful candidate will be someone who is driven and self-motivated with a keen hunger to maximise their earning potential.
- Ideally with experience working in the motor industry and/or a passion for cars.
- A friendly, professional telephone manner is required.
- Accuracy with data input is essential.
- Proven experience in a customer service role, preferably within the automotive industry.
- Excellent communication skills, both verbal and written, with an ability to build rapport with customers.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
About Us
Service 4 Service Ltd, established for over 15 years, is a Nationwide market leader in the high-end specialist vehicle repairs; including engine issues and transmissions, in addition to servicing and MOTs. Our customer base is both the public and the fleet sector, delivering high standards of vehicle repairs across the automotive industry.
If you are passionate about providing excellent customer service and possess the necessary skills, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: £36,871.41-£41,344.20 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
