Customer Service Advisor
4 days ago
As a Customer Service Advisor (or Carepals Patient Advisor as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at Care Fertility.
You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other Care services, raising quotations and invoices, taking payments, and sending patient treatment information. You’ll help answer frequently asked questions and know which department to direct them too if you are unable answer. You’ll be supporting our patients to get their treatment started as quickly as possible to prevent any unnecessary delays.
Answering calls for the Care group and providing 121 Carepals Support Sessions for new patients, there is a strong customer service focus and you’re be able to provide a gold standard service.
You’ll be part of a great team who provide a positive link to our patients, and help them to create a family.
About you
You have strong previous customer service and/or sales through service experience (preferably in a telephony/contact centre environment but not essential). Previous experience of working in a medical environment would be a good advantage, as you’ll have a better understanding of the role. You have a calm demeanor, and you’re empathetic and caring when speaking with our patients about their treatment and treatment outcomes.
You’re able to work well alone but are an active member of the team who supports and engages with others. You’re as comfortable building good rapport with the multi-disciplinary teams in our clinics as you are with patients.
You have a strong understanding of delivering excellence for people. You have impeccable verbal and written communication skills as you’ll be dealing with people from all backgrounds and disciplines, making and taking calls, delivering a high-quality patient experience - you’ll be acting as a Care Fertility ambassador in all of your interactions.
Location/Benefits
Based at our Woking Clinic (5 Hill View Road, Woking GU22 7HW), working 8hrs a day on a rota between 08:00-18:00, Mon-Sat (working approx 1 Saturday in 6).
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.
- Salary of £24,150
- 33 Days annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of flexible benefits to suit your needs.
About us
Care Fertility is the UK’s most trusted fertility specialists with over 25 years' experience making family possible for everyone.
Care Fertility is a national network of clinics across the UK, bringing world-class treatments directly to our clients. Our passionate teams deliver personalised treatments and support our clients every step of the way.
Our mission is to make family possible for everyone; through compassion, collaboration and expertise.
Our Promise; We are putting the care into fertility. We promise to do everything in our power to make our clients' dream come true. We will make them feel seen, heard, and supported every step of the way.
We are always looking for amazing people to join our team and join us on our mission.**Job Types**: Full-time, Permanent
Pay: £24,150.00 per year
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