Information and Advice Services Coordinator
2 weeks ago
Purpose of the Role
The Information and Advice Services Coordinator will lead and manage the delivery of DAH's community advice and advocacy service. You'll play a key role in coordinating daily operations, supporting staff and volunteers, carrying a small complex caseload, and leading on quality assurance. You will be responsible for ensuring that DAH's advice work remains person-centred, legally compliant, and aligned with our values of inclusion and empowerment.
Key Responsibilities
· Coordinate and oversee delivery of advice and advocacy across welfare benefits, housing, health and social care.
· Support and supervise advice staff and volunteers in dealing with complex or multi-issue casework.
· Carry a small caseload of complex clients and ensure accurate, timely record-keeping on the case management system.
· Lead on quality assurance across the service, including preparation for Advice Quality Standard (AQS) accreditation.
· Ensure compliance with safeguarding, data protection and internal policies.
· Build and maintain relationships with local authorities, health and social care professionals and third sector partners.
· Contribute to regular monitoring and evaluation reports, including producing case studies and impact summaries.
· Promote a values-led, trauma-informed and inclusive team culture through peer learning and reflective practice.
· Identify service improvements and share insights to support DAH's influencing, campaigning and policy work.
Job Types: Full-time, Fixed term contract
Contract length: 36 months
Pay: £34,000.00-£38,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Experience:
- in advice, advocacy or support work : 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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