Information and Advice Services Coordinator

2 weeks ago


Wood Green N, United Kingdom 49e46b1e-a762-43ac-b3ce-ce375f4e39e4 Full time £34,000 - £38,000 per year

Purpose of the Role

The Information and Advice Services Coordinator will lead and manage the delivery of DAH's community advice and advocacy service. You'll play a key role in coordinating daily operations, supporting staff and volunteers, carrying a small complex caseload, and leading on quality assurance. You will be responsible for ensuring that DAH's advice work remains person-centred, legally compliant, and aligned with our values of inclusion and empowerment.

Key Responsibilities

· Coordinate and oversee delivery of advice and advocacy across welfare benefits, housing, health and social care.

· Support and supervise advice staff and volunteers in dealing with complex or multi-issue casework.

· Carry a small caseload of complex clients and ensure accurate, timely record-keeping on the case management system.

· Lead on quality assurance across the service, including preparation for Advice Quality Standard (AQS) accreditation.

· Ensure compliance with safeguarding, data protection and internal policies.

· Build and maintain relationships with local authorities, health and social care professionals and third sector partners.

· Contribute to regular monitoring and evaluation reports, including producing case studies and impact summaries.

· Promote a values-led, trauma-informed and inclusive team culture through peer learning and reflective practice.

· Identify service improvements and share insights to support DAH's influencing, campaigning and policy work.

Job Types: Full-time, Fixed term contract

Contract length: 36 months

Pay: £34,000.00-£38,000.00 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Private medical insurance

Experience:

  • in advice, advocacy or support work : 2 years (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person



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