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Level 2 Help Desk Technician

2 weeks ago

London Area, United Kingdom Focus IT Solutions Full time £25,000 - £35,000 per year

Company Description

Focus IT Solutions is dedicated to offering proactive outsourced IT services, with a focus on live monitoring of all vital systems to ensure continuous business operations. Our unique approach ensures that clients can operate at their best without any IT-related interruptions.

Role Description

This is a full-time on-site role for a Level 2 Help Desk Technician, located in North West London. The candidate will be responsible for providing technical support, troubleshooting issues, assisting with desktop computer problems, and repairing computer hardware and software. The role also involves managing help desk support tickets and ensuring timely resolution of technical problems for users.

Qualifications

  • Experience with Desktop Computers and Computer Repair
  • Skills in Technical Support and Troubleshooting
  • Proficiency in Help Desk Support
  • Excellent problem-solving and customer service skills
  • Ability to work effectively in a team-oriented environment
  • Strong communication and interpersonal skills
  • Relevant IT certifications such as CompTIA A+ are beneficial
  • Must hold full UK Driving license